Head of Field Engineering

Job title:

Head of Field Engineering

Company

Candid Hire

Job description

Job Title: Head of Field Engineering (Perm vacancy)
Location: Thirsk, N.Yorkshire (with national coverage)
Reports To: Senior Management Team
Direct Reports: Regional Operations Managers, Customer Service/Planning ManagerRole OverviewAs the Head of Field Engineering, you will oversee a team responsible for the maintenance, servicing, and installation of drinks dispense equipment across the UK. Your role is to ensure efficient service delivery that meets customer requirements and contractual agreements while maintaining high operational standards and customer satisfaction.Benefits:

• 10% target bonus, subject to KPIs
• Car allowance/Company car provided
• Employer pension of 5%
• 25 days holiday plus BH
• Death in Service insurance of 3 x annual salary.

Key Responsibilities * Contractual Delivery

• Ensure all contractual obligations are met and surpassed.
• Maintain high standards of service to exceed customer expectations.
• Policy Implementation

• Effectively communicate and enforce business policies and processes within the contract framework.
• Health & Safety Management

• Proactively manage Health & Safety to ensure a safe working environment.
• Foster a safety-focused culture and ensure compliance with legislative and company policies.
• Staffing Management

• Optimise staffing levels to balance cost efficiency with excellent service delivery.
• Adjust staffing to accommodate workload variations.
• Competence and Succession Planning

• Ensure teams are fully competent, and implement effective succession plans.
• Manage monthly approval requests for staffing changes.
• Control Systems and Compliance

• Implement control systems to meet statutory, policy, and contractual commitments (KPIs).
• Customer Focus

• Maintain strong relationships with key client contacts.
• Ensure customer-eccentricity in all operational activities.
• Improvement Plans

• Develop and maintain short- and long-term improvement plans to add value for customers.
• Leadership and Development

• Provide leadership, guidance, and support to the technician team.
• Foster a motivating environment through coaching, training, and recognition of performance.
• Innovation and Added Value

• Seek and deliver innovative solutions to enhance customer perception and differentiate from competitors.
• Promote the value of Innovation in line with company values.
• Training and Development

• Create a learning environment with appropriate training and development plans.
• Ensure employees are competent and trained for their roles.
• Other Duties

• Undertake other reasonable duties as required within the role or in a comparable position within the company.

Candidate ProfileEssential Skills and Experience

• Strong client relationship management
• Experience in planning and conducting management reviews
• Proficiency in writing and maintaining Standard Operating Procedures (SOPs)
• Experience in managing administration and call centre teams
• Proven line management experience
• Expertise in Health & Safety management
• Adaptability and openness to change, especially during company transformations
• Excellent decision-making, coordination, and planning skills
• Effective presentation and oral communication abilities
• Financial awareness
• Strong customer care and relationship-building skills
• Focus on customer needs and developing practical solutions
• Knowledge of Quality Management Systems (QMS) procedures
• Effective people management skills, particularly in performance and attendance management
• Full UK driving license
• Proficiency in Microsoft Office, especially Excel

Preferred Background

• Experience in a similar role within the maintenance, servicing, or installation industry.
• Demonstrated ability to manage work requirements timely and compliantly.
• Ability to influence and persuade stakeholders effectively.

Expected salary

Location

Thirsk, North Yorkshire

Job date

Tue, 25 Jun 2024 22:09:11 GMT

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