Global Head of Internal Communications

Job title:

Global Head of Internal Communications

Company

Charlotte Tilbury

Job description

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.About the role
This role will work as part of the Global Internal Communications team at Charlotte Tilbury Beauty, reporting to the Global Director of Internal Communications.Internal Communications is a new team in the business with an ambitious purpose – To bring the magic of Charlotte Tilbury Beauty to our people, as we do with customers, to ensure EVERYONE, EVERYWHERE, is aligned on our journey towards world domination.As a Group Head of Internal Communications this role is key in driving transformational change right across the regions we operate (UK, EMEA, North America, China, and APAC). The candidate will be responsible for implementing new tools and new processes, establishing new relationships, creating communication campaigns, and keeping our Dream Team updated with daily communications that support our four storytelling pillars (Inform, Inspire, Ignite and Influence) so our people are connected to our company culture and aligned with our company’s financial and non-financial priorities.The post-holder must be an experienced, senior, and rounded communications professional who can demonstrate a broad range of communication skills covering corporate and communication campaigns, internal events, digital (videos, gamification, microsites, social advocacy), leadership communications, change and crisis communications, People initiatives, legal and compliance.They must have demonstratable experience in working with a broad range of stakeholders within a business, including all communication functions (Internal and external), HR, Marketing, C-Suite, Workplace Technology, Transformation and Commercial. Planning, budgeting, and forecasting skills are also essential.The individual must be able to demonstrate that they can influence senior stakeholders with the confidence to challenge and provide feedback.The candidate will be required to manage one direct report. Responsibilities will include objective setting, performance review, always-on coaching, and workload management.As a Global Head of Internal Communications you willFirst 6-12 months in role…Play a major role in building the foundations for future success so the team is set up to support the growth of the business

• Develop Internal Communications infrastructure – tone of voice, playbook, toolkits, networks, etc
• Establish a set of team KPIs and measurement statistics
• Support the delivery of a new state-of-the-art centralised communication and productivity platform
• Lead and develop the Internal Comms Gifting strategy
• Educate the business on key workplace technology transformation programmes
• With the help of the EA network, deliver the London team’s annual Holiday get-together.

12 months onwards…Communications

• Lead and execute the internal communications strategy on an ongoing basis, ensuring continual engagement at all levels of the organisation with the key priorities for Charlotte Tilbury Beauty and how they feed into the broader business priorities, values and behaviours
• Ensure communications strategy is applied to change and organisational development projects
• Develop and manage a crisis communications plan and issues management process so that incidents can be dealt with effectively and expediently from a communications perspective
• Ensure that key metrics (e.g. People Survey) are factored into communications strategy and develop further measurement techniques as required
• Stay abreast of best practices, in particular digital communications techniques, through forums such as industry bodies and events
• Develop a leadership communications plan for the most senior people in the business that will keep them constantly informed about the business direction.

Stakeholder Management

• Solid stakeholder management with senior leaders from across the business
• Ensure effective relationships with key stakeholders in HR, Commercial, Marketing, Finance, Workplace Technology, Transformation and Corporate Comms
• Ability to influence outcomes through solid relationships across the business.

Communications delivery

• Strong all-around communicator
• Ability to not only deliver outstanding messaging and copy but also be comfortable working across all forms of media
• Provision of sound editorial judgment across the team
• Take the lead on creative and strategic campaigns, marrying the business priorities to the audience’s needs
• Project lead skills covering all aspects of planning, strategy, implementation and measurement
• Source, measure and evaluate communication and campaign feedback, reporting on results and sharing recommendations with key stakeholders
• Continually seek and appraise creative and exciting new ways to communicate messages.

Event management

• Manage the end-to-end delivery of online events, including Leadership town halls and employee experiential activations
• Manage external and internal agencies and suppliers to deliver quality events on a budget

Team management

• Be an active team player
• Provide advice, input, and ideas on broader key internal communication initiatives that colleagues are leading.

About youQualifications and specialist knowledge

• Communications/events professional
• Experience in managing/delivering complex projects
• Ability to develop and align messages
• Ability to multi-task and work effectively in a fast-paced environment
• Ideally a degree/diploma in a relevant subject, i.e. a good Humanities degree, Business Management, Communications, HR, Marketing

Technical Skills and experience

• Ability to work with confidence, managing many different stakeholders and completing priorities to maximum effect
• Excellent written skills and sound sense of judgement
• Strong understanding of digital platforms, namely Office 365, Slack and Intranets
• Creative flair and ability to spot opportunities to do things better
• Strong interpersonal skills and ability to liaise with senior stakeholders in person
• Ability to see entire overview and prioritise/re-prioritise as required
• Ability to establish criteria to measure progress when agreeing objectives
• Ability to switch between a strategic view and a detailed approach.

Industry Experience

• Communications experience within medium-sized or complex organisations
• It would be preferable if the candidate also had broader experience – in corporate communications, HR or employee engagement initiatives
• Understanding and knowledge of the market Charlotte Tilbury Beauty operates in and its competitors.

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.Why join us?

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves
• We’re a hybrid model with flexibility, allowing you to work how best suits you
• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday
• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
• Financial security and planning with our pension and life assurance for all
• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues
• Bring your furry friend to work with you on our allocated dog friendly days and spaces
• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.If you want to learn more about life at Charlotte Tilbury Beauty please follow our

Expected salary

Location

London

Job date

Thu, 04 Jul 2024 22:01:05 GMT

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