Account Director in London, United Kingdom

Randstad Sourceright; operates in 70 countries, across 360 RPO programs and more than 800 managed services programs. We have US$ 11.8 billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability, and flexibility — all with an eye on a company’s future business and talent needs. Randstad Sourceright is a truly global company and so are our clients.

You as an Account Director (AD) are responsible for developing and leading an effective client management proposition and will ensure our client receives a proactive, engaging and excellent service, maximizing the potential for business within the client’s region. You will lead and develop the team, ensuring they are motivated and supported to achieve maximum results and grow and maintain senior stakeholder relationships.

You manage and control all aspects of RPO and/or MSP delivery within the designated business areas. Liaising and interfacing with key stakeholders such as executive level, HR/Talent Acquisition, and procurement leaders to add value to the process and being responsible to provide leadership to our recruitment delivery teams and their Managers.

You will be responsible for;

• Leading and managing client relationships, managing client expectations, and providing innovative solutions to solve client needs

• Providing direction and guidance to the delivery team leads and ensuring that their knowledge, capability, training, and support is aligned to the tasks expected of them

• Managing several accounts performances to ensure KPI’s and SLA’s are exceeded

• Taking responsibility for delivering a prescribed budget for own area of the organization

• Communicate client needs to the team and relevant RSR internal stakeholders and subject matter experts

• Escalation management, ensure timely resolution, direct corrective action as needed

• Leading and implementing continuous process improvement activities

• Building own capabilities and developing the capabilities of direct reports by working within an existing development framework

• Coaching and mentoring team to meet service level(s) required and ensure best practice process is followed

• Provide induction, development, reward, and succession planning

What will you bring?

• Proven track record of management experience in the recruitment industry

• Experience working with outsourcing programs or knowledge of MSP/ RPO programs is an advantage

• Ability to effectively plan and manage multiple projects, tasks, and/or initiatives simultaneously

• Excellent stakeholder management and people management skills

• Good understanding of the labor market

• Energetic personality, strong business development acumen

• Complete fluency in German and English language

What will you get in return?

• Managing worldwide very well-known clients in various industries

• Opportunity to work with a world-class recruitment business with leading technology, tools, and innovation which allows our teams to focus on the human side of recruitment and provide a first-class experience to both our clients and our candidates

• Extensive learning opportunities and a set career path

• Competitive salary and excellent benefits package

What’s next?

In case you are interested in applying or if you have any questions, please turn to our internal TA Partner at [email protected]

We are an inclusive employer and should you require any reasonable adjustments to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.