John Lewis Partnership
Job title:
Technical Support Partner
Company
John Lewis Partnership
Job description
Posting End Date: July 16, 2024Join John Lewis or Waitrose todayIf you’ve ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you’ll know there’s something unique about us.That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we’re the success we are. They’re our secret sauce; the opportunity for us to differentiate.Job Summary: A customer facing role, primarily based within the after-sales area of Electrical Home Technology (EHT), resolving customers after-sales queries and delivering a market leading customer experience.Please note: this vacancy is for a Saturday only rota working either 10AM-6PM or 10AM-7PMJob Description:Duties and Responsibilities:
As Partners – members of the Partnership – it’s our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It’s an ethos each and every Partner works by and you’ll carry into your own role too.As a technical support partner you will deliver technical expertise on EHT products and resolve customer queries at the first point of contact. Liaising with repairers and suppliers will be essential to ensuring customer issues are resolved in a timely manner.Job Requirements:
The role holder will have an outstanding level of product knowledge and expertise in order to diagnose and troubleshoot product related issues. An ambassador for the John Lewis brand who is focused on delivering a consistently exemplary customer experience. The role holder will be required to undertake a variety of different tasks and must have high levels of stamina to be successful during busy periods. To accurately adhere to the business systems and processes to minimise loss and protect profitability.Additional Information:
As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.Please consider the following when making your application:
– This role is subject to the following pre-employment screening: 2 year reference check.
– We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
– Print off the job description now if you require it.
– Ensure you have an up-to-date CV.The pay range stated only reflects the pay for Full time hours of 37.5 hours per week. The salary will be pro-rated if required hours are fewer.Pay: £24,400.00 – £28,000.00 AnnualScheduled Weekly hours: 37.5Worker Type: Permanent PartnerJob Level: Partnership Level 9Hours of Work: Part time vacancy (32 hours per week) to include weekend and evening workingAt the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you’re at your best when you’re free to be yourself.Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It’s why we’ve set our own aim to become the UK’s most inclusive business – for our Partners (employees) and our customers.We firmly believe that our future success lies in diversity of thought from all Partners and it’s integral in our mission to build a happier world. 🌍 💚We welcome applications from everyone interested in working for us. And, once you’re a Partner, your differences will make all the difference.Find out more about D&I in the Partnership .We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.–
Expected salary
£24400 – 28000 per year
Location
United Kingdom
Job date
Sun, 14 Jul 2024 03:24:32 GMT
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