General Manager, Plants by Deliciously Ella Restaurant

Job title:

General Manager, Plants by Deliciously Ella Restaurant

Company

Deliciously Ella

Job description

About Deliciously EllaDeliciously Ella’s mission is to help people eat real food again, with more plants, more of the time. We are growing fast and we’re looking for talented, passionate, purpose-led people who share in our mission, to help us get there.
Plants restaurant is our brand home, where we showcase the very best of plant-based eating. From culturing our own butter, to baking our own sourdough and serving up the creamiest mushroom truffle risotto, our food celebrates the delicious diversity and abundance of plants.
Every day we work to cultivate positive change, sharing delicious, natural, plant-based recipes and food products with the aim of building the world’s leading plant-based platform. Starting from a recipe website, the business has evolved into a restaurant, a range of plant-based food products, an app, a collection of bestselling recipe books, a podcast, and a growing social media community that sits at the heart of what we do.
Take a look at our website to read more about .Working at Deliciously Ella
We have around 75 team members across three sites. Our Head Office is based in the heart of central London, on Tottenham Court Road, and this is where our Leadership Team work, alongside our Commercial, Finance, Supply Chain, Marketing and People teams. Our restaurant, Plants, is just down the road near Bond Street, and is a celebration of plant-based eating. Our factory site near Milton Keynes produces some of our best-loved products like our energy balls, caramel cups, nut butter bites and dipped nuts.What are we looking for?As the Plants General Manager you will inspire, coach & lead the restaurant team to deliver a memorable customer experience and consistent operational excellence, acting as an ambassador for our brand and ensuring every aspect of the Plants experience represents Deliciously Ella.You will also work closely with our marketing team to lead the creation and execution amazing Plants by Deliciously Ella branded events, whether that’s a supper club or PR breakfast event at the restaurant, or taking us on tour to the likes of Taste London or the Big Feastival.You will work closely with our entire restaurant team, motivating and training them to deliver excellent customer service, helping us maintain Plants’ position as the destination plant-based restaurant in London.Purpose of the role

• You will manage the Front of House team, including training, coaching and supervising staff, and creating rotas.
• You will be a true representative of the Deliciously Ella brand, delivering outstanding service to guests in line with our values.
• You will work closely with our Marketing and brand team to curate and organise events both inside and outside of the restaurant, bringing plant-based food to more people and showcasing the Deliciously Ella brand.
• You’ll be responsible for opening and closing the site using the checklists or delegating to relevant supervisors.
• You will lead weekly management meetings, ensuring problems are solved swiftly.
• You will be responsible for cashing up and reconciling the till daily or delegating to relevant supervisors.
• You’ll be in charge of key operational KPIs including sales, labour (rotas, wage costs & holiday planning), & variable overheads cost controls.
• You’ll own the growth of the business from a sales and profit perspective by driving revenue through average spend and covers and implementing effective controls to ensure maximum profitability.
• You will oversee the hiring and onboarding of employees in accordance with our recruitment process, supported by our People team.
• You will be first port of call for handling customer queries and complaints, and solving problems as and when they arise.
• You will be well versed in hygiene, licensing and health and safety requirements, ensuring these are met at all times.
• You will be responsible for keeping our steps of service up to date, ensuring staff are trained on them, and role modelling them at all times.
• You will be knowledgeable of allergens and be able to confidently speak with customers about meeting their dietary requirements.
• You will ensure that all food is consistently prepared and served according to the restaurants recipes and serving standards by working closely with our Head Chef.
• You will work with our Marketing team to host events including supper clubs, buyer meetings, and occasional Deliciously Ella team events.

Your teamYou’ll have a team of five Front of House staff and also look after our Kitchen team, working closely with Franco Casolin, Head Chef, and his team of four.What you will bring (skills and experience)

• You have 3-5 years working in a managerial role in a restaurant environment
• You are confident, assured, and feel at home on the restaurant floor, proving top class customer service at all times.
• You are interested and enthusiastic about plant-based food and lifestyle, and can represent the Deliciously Ella brand authentically.
• You are an excellent communicator and are able to build rapport quickly with customers and team members.
• You are highly organised and able to manage multiple workstreams effectively
• You have a proven track record of organising the planning and running of both small private dining events and larger full venue hire events.
• You take pride in providing the best possible service to guests and will go the extra mile to make their visit memorable.
• You are proficient in excel and comfortable using software to manage staff rotas and report numerical data.
• You stay calm under pressure and are good at problem solving.

What we expect from you (behaviours & values)We believe our team members are what make our business special, and we hire extraordinary people to fulfil our extraordinary mission. We strive for high performance and our values guide the way we work each day:

• proud We act in ways that make our families, colleagues and community proud
• think big We think big, constantly searching for ways to grow our business
• embrace challenges We embrace challenges head on and enjoy problem solving
• guardians We’re guardians of our brand and the values it holds

What we offerPlants offers a flexible schedule that rivals many other hospitality environments – we are closed on Sundays and open at 11.30am, meaning the earliest start is 11am. We also close over Christmas and New Year. In addition, we offer:

• A competitive salary
• Free Deliciously Ella App Access for you and five friends and family
• Contributory pension scheme with the People’s Pension
• Enhanced maternity leave (16 weeks full pay) and paternity leave (4 weeks full pay)
• Bike2Work scheme
• 28 days holiday, including Bank Holidays
• Training on food and drink knowledge and plant-based diet and lifestyle
• 100% of service charge distributed to staff on a monthly basis
• Staff discount – £12.50 towards food for each 6 hour shift worked plus a 50% discount on any additional spend
• 33% discount at Plants when you are not working
• Every Sunday off
• Christmas and New Year off
• Twice yearly team events

Expected salary

Location

United Kingdom

Job date

Tue, 09 Jul 2024 22:24:01 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.