E-Comm 9-1-1
Job title:
911 Operator
Company
E-Comm 9-1-1
Job description
911 OperatorWHO WE AREAs a recognized leader in emergency communications, E-Comm is an organization that provides first responders and the public with critical life-safety services in communities across B.C. Our people are passionate about their work and public safety. We operate two emergency communications centres – one located in Vancouver and one in Saanich. E-Comm also provides integrated police, fire call taking, dispatch services to more than 70 police and fire departments, and owns/operates the largest multi-jurisdictional, tri-service wide-area radio network in B.C. We are proud to serve communities across this beautiful province through our four operational and administrative locations in Vancouver, Burnaby and Saanich. Learn more atAt E-Comm 9-1-1, we are committed to building a diverse and inclusive workforce that represents themany communities that we proudly serve.OUR VALUESRESPECT | ACCOUNTABILITY | INTEGRITY | SERVICE | COLLABORATIONWe are looking for new talent to join us as E-Comm transforms the way we deliver 9-1-1 services to the province.Working as part of our Operations Team, our 911 Operators act as the first point of contact for provincial wide callers connecting with emergency services. Your ability to calmly deal with callers in crisis situations will be essential to your success. You will be responsible for determining the nature of the 911 call and accurately transferring it to the appropriate agency.Key to this role is the ability to make quick decisions and to recall and pass on critical information. You will be comfortable working with various technologies and working in a fast paced Emergency Communications contact centre environment.The successful candidate will display all the qualities of efficient call screening, decision-making and timely communication.To be successful in this role, you will be:
- Committed to providing a customer-first experience for each call
- Comfortable taking ownership of your actions and behaviors
- Curious and always taking the initiative to improve processes
- Resourceful and responsive to internal team members and external clients
We are currently hiring for the following shift patterns:
- M/T/Th/F/S – 20:00 – 05:00
- S/Su/M/T/W – 14:00 – 23:00
- T/W/S/Su – 10:00 – 21:00
- S/Su – 04:00 – 16:00, W – 18:00 – 06:00
- T/W/TH/F/S – 04:00 – 13:00
- TH/F/S/Su – 04:00 – 15:00
- W/Th/F/S/Su – 20:00 – 05:00
- T/W/F/S/Su – 10:30 – 19:30
- S/Su/M – 17:00 – 04:00
- M/T/W/Th/Su – 04:00 – 13:00
- M/T/W/Th/F – 18:45 – 03:45
WHAT YOU BRINGEducation | A high school diploma or equivalentExperience | Previous experience working in call centre or customer service role is an assetComputer Skills | Must be able to type a minimum of 40 WPM during a 5-minute typing testEffective Communication Skills | Fluent in English both orally and in writingSECURITY REQUIREMENTS:As a condition of employment at E-Comm, the required Police Security Clearance applicable to the position must be acquired and maintained. This is a process carried out by our law enforcement partner agencies, facilitated by E-Comm. The minimum residency in Canada to qualify for this position, as established by our law enforcement partner agencies, is 3-5 years.To qualify for this process, a candidate may be either a Canadian Permanent Resident or Canadian Citizen. We regret any candidates under Student, Visitor, or Work Visas are not eligible for consideration.WHAT WE OFFER
- Meaningful work – work with a sense of purpose, supporting the public and first-responders.
- Competitive salary – with the opportunity for increases.
- Minimum 3 weeks vacation to start for regular full-time
- 100% paid extended health and dental benefits for regular full-time
- Pension – employer matched contributions to Municipal Pension Plan, a defined benefits plan.
- Career development – we are supportive in developing your skills while pursuing your career at E-Comm.
Vaccination Policy: E-Comm 911 has a vaccination policy that is currently suspended. However, should the policy be reinstated, it will be a requirement for all current and future employees.Job Details:While applications from current employees are welcome, please be advised that the release dates of successful internal applicants will be subject to the operational requirements of their current teams.Start Date: Thursday, September 5, 2024Number of positions: Minimum of Twelve (12) per IntakeJob status: Regular Full-Time and Regular Part-TimeWage/Salary: PG 16 | $30.72 to $36.07 per hour; $61,501 – $72,212 per annum (2024 rates)Employee Group: CUPE, Local 8911Department: OperationsLocation: E-Comm E-Comm Lower Mainland – 3301 E. Pender Street, Vancouver, BCSelection Process: The successful candidate will be selected after completion of a Recruitment Testing Session, phone interview and behavioral based interview.We are committed to accommodating persons with disabilities during the recruitment process and we will provide reasonable accommodations as requested. If you require assistance or accommodation due to a disability, please emailHOW TO APPLYSelect Apply Now and follow the instructions provided to submit your application.
Expected salary
$30.72 – 36.07 per hour
Location
Vancouver, BC
Job date
Sat, 13 Jul 2024 06:30:30 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.