Support Technician, Level 2

Job title:

Support Technician, Level 2

Company

Verisk

Job description

Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job DescriptionJoin our team in the Markham, ON location working as Level 2 Technical Support.Working as a Workforce Support L2, Engineer (Internal Title) at Verisk means:

• Being part of and contributing to a large, dynamic, and innovative community
• Working with cutting-edge technology, and continuously developing new skills and capabilities
• Focusing on our customers, their success, and the desire to serve them
• Being responsible and assuming accountability for everything you touch

Purpose of the role:

• Provide contact and escalation of all Workforce technology issues reported within Verisk’s internal employee base
• Ensure all Workforce technology incidents, tasks, and requests are reported and responded to within the established SLA guidelines outlined by the organization
• Provide Workforce technology support to diagnose the root cause of incidents and document the requirements to resolve the problems identified
• Provide Workforce technology escalation and properly document the requirements for next-level support

Primary goals to be assured:

• Enhance the capability and overall reputation of the IS&T team, group, and division by offering exceptional customer service and technical ability to both internal and external customers
• Successfully promote a continuous improvement mindset within operations, engineering, and development groups, that results in measurable efficiency, cost, and process improvement

Specific responsibilities:

• Provide operational support for all environments within your technical group as well as escalation support for junior engineers
• Proactively measure all environments within your technical group for adherence to enterprise standards and best practices and assist with remediation & optimization
• Liaise with vendors and other IT personnel for technical design, implementation, and problem-resolution
• Provide design guidance and support to business partners to enable optimal usage of selected technologies and solutions
• Take action to introduce new technologies through documentation, training, recommendations, or proof of concepts
• Develop and maintain scripts, automated processes, and documentation for repeatable design patterns, to increase system efficiency and lower the human intervention time
• Participate in the management of technical programs and projects through all phases of execution

Success criteria:

• Measurable contribution to the innovation, capabilities, security posture, and optimization of company technologies
• Positive feedback on the support received from business partners
• Positive feedback from team members and leaders of the Verisk community

Qualifications

• Bi-Lingual (English & French)
• Ability to establish and maintain effective working relationships at all levels of the organization
• A tangible desire and curiosity to seek out and learn new and innovative ways to manage and solve complex challenges
• Strong communication skills (written & verbal) and a collaborative, team-oriented approach to work are a must, as is a comfort level working in a fast-paced, federated environment that embraces innovation and experimentation
• Dependable and flexible with work hours, including nights and weekends as required
• Minimum of 3 years of related experience with a bachelor’s degree in Computer Science, Engineering, or a related subject
• 3+ years of experience designing, managing, and/or supporting enterprise infrastructure systems
• 3+ years of experience with networking concepts (OSI network layers, TCP/IP)
• 3+ years of experience with Microsoft Windows and Linux operating systems
• 1+ years of experience working with public cloud products and services; AWS or Azure preferred
• Familiarity with database platforms such as MSSQL, MySQL, and PostgreSQL
• Familiarity with CI/CD tools and methodologies, system programming, and scripting in Python and PowerShell is preferred; a scripting/automation mindset is a must
• Integration experience with enterprise operations and security tools such as Okta, Splunk, SolarWinds, ServiceNow, Infoblox, and Imperva
• Solid customer service skills with experience interfacing with all levels of stakeholders
• Experience creating technical documentation using tools including Visio, Word, Excel, and PowerPoint
• May require up to 10% domestic and international travel

#LI-LM03
#LI-HybridAdditional InformationFor over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk Businesses– provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision– supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences– offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient– provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.– provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance– delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement– offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.– provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become strongerVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran’s status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Expected salary

Location

Markham, ON

Job date

Sun, 14 Jul 2024 02:33:10 GMT

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