Senior Product Delivery Associate

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

Job Summary

As a Senior Product Delivery Associate in Global Customer Platform Cross-Product Center of Excellence, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies

• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements

• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources

• Develop and manage project plans and execution approaches,

• Create, organize, and archive project artifacts

• Manage day to day project execution activities, monitoring project milestones and critical dates to identify risk and mitigation plans

• Work with other cross-functional managers to select a core team for each project, present a plan and gain approval from the business and IT leadership

• Create executive reporting and presentations that communicate relevant and timely program and roadmap information. Manage project stakeholder communications

• Assists in producing and monitoring work plans with purpose, clear roles, tasks and measures of success

• Facilitate use case & requirements definition, design, testing, and implementation of new data assets and analytic capabilities that address specific business needs

• Manage projects on an ongoing basis, evaluating progress and quality, managing issues and taking corrective action or escalating the issue when appropriate

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Demonstrated performance in either product management or relevant domain area

• Experience executing operational management and change readiness activities

• Experience in product deployment processes

• Proven experience in delivering high-value technical projects

• Excellent oral and written communication skills. Ability to provide clarity and focus to projects while working with both engineering groups as well as senior management

• Must have ability to deliver high-quality results under tight deadlines and be counted on as an essential and fully vested partner

• Ability to work effectively and gain credibility and respect of key partners both inside and outside of the organization

• Strong organization, presentation and facilitation skills

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle

• Knowledge of Chase IT tools such as Service Now, Jira, Jira Align, Tableau, and Confluence are a major plus

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans