Customer Service Representative in Rochester, New York

Description We are seeking a Customer Service Representative to join our team in the Waste, Refuse & Environmental Waste Management industry located in Rochester, New York, 14624, United States. As a Customer Service Representative, you will be responsible for addressing customer concerns and needs regarding our products or services. This role offers a contract to hire employment opportunity.

Responsibilities

• Respond to customer inquiries effectively and accurately, providing potential solutions and ensuring customer satisfaction.

• Utilize job-specific software, databases, scripts, and tools appropriately to handle various customer topics.

• Engage in active listening with customers, confirming or clarifying information and deescalating escalated situations when necessary.

• Build strong relationships with customers and other team members based on trust and reliability.

• Understand and strive to meet or exceed the set metrics while providing excellent and consistent customer service.

• Assess customer needs and make sales recommendations for products or services that may better suit the identified customer needs.

• Participate in training and learning opportunities to expand your knowledge of the company, products, sales, and services.

• Answer or make calls to customers to learn about and address their needs, concerns, or other issues with our products or services. Requirements • Candidate must have a minimum of one year experience in a customer service role

• Proficient in using computer systems and software

• Ability to communicate effectively, both verbally and in writing

• Strong problem-solving skills and the ability to handle complaints professionally

• Knowledge of waste management industry is a plus but not required

• Ability to work in a fast-paced environment and handle multiple tasks

• Must have high attention to detail and accuracy

• Excellent interpersonal skills and ability to work well in a team

• Ability to handle confidential information with discretion

• Must have a customer-focused attitude and a commitment to providing exceptional service

• High school diploma or equivalent is required.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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