The Iowa Clinic
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Help Desk Specialist (Full-Time)
IT West Des Moines, Iowa
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Description
About this Position
Join The Iowa Clinic’s IT department! We are now hiring for a full-timeHelp Desk Specialist. This position will:
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Work on a number of different computer operations
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Answer daily help desk calls to IT (60+ calls/day)
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Respond to and diagnose computer software problems with end user
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Typically, able to resolve fewer complex issues immediately while more complex problems are assigned to second level support personnel
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Maintain daily backups for all systems
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Add new users to all systems for IT
The schedule for this role will be Monday – Friday, based around the hours of 7am – 5pm (8-hour days) in West Des Moines.
Qualifications/Requirements
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Technical/Vocational degree preferred or equivalent experience
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Two years previous working knowledge of computer operations required
Bonus points if…
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You love exceeding people’s expectations.
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You enjoy having fun where you work
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Finding meaningful connections is what you live for
Know someone else who might be a great fit for this role? Share it with them!
What’s in it for you
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One of the best 401(k) programs in central Iowa, including employer match and profit sharing
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Employee incentives to share in the Clinic’s success
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Quarterly volunteer opportunities through a variety of local nonprofits
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Training and development programs
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Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
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Monthly departmental celebrations, jeans days and clinic-wide competitions
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Employee rewards and recognition program
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Health and wellness program with up to $350/year in incentives
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Employee feedback surveys
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All employee meetings, team huddles and transparent communication
To help us track our recruitment effort, please indicate in your cover/motivation letter where (hiring-jobs.com) you saw this job posting.