IT Technical Support Specialist

Job title:

IT Technical Support Specialist

Company

Fortune Brands Innovations

Job description

Fortune Brands Innovations are a US based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide.Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of a collection of leading luxury UK brands: Shaws of Darwen, Perrin & Rowe, and Victoria & Albert Baths, which we market under the umbrella brand, House of Rohl.In addition, Aqualisa completes our portfolio with its market leading digital showering technology.All of our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people who are dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.Our people are what make our business, and we truly care about creating a ‘Home for All’ where employees are empowered to make a difference, and able to bring their authentic selves to work. We are passionate about rewarding excellence and helping people to grow, both personally and professionally, during their time with us.If you are looking for opportunities within a progressive, innovative, and nurturing organisation; and have the energy, passion, and commitment to deliver excellence, we would love to hear from you.We currently have an exciting opportunity to join us as an IT Technical Support Specialist within our IT Team.In a nutshell you will be responsible for:Supporting all aspects of IT infrastructure, from user helpdesk to network operations, including troubleshooting, implementing new systems, and ensuring user satisfaction.What you are already great at:Support

• Helpdesk management including Triage, delegation & escalation to the correct IT Team/Member.
• Supports all IT Infrastructure/Network & operations across the EMEAA businesses.

• Asset Management Including building of IT Equipment in line with requirements/standards.
• Documents all work according to standards and keeps existing documentation current.
• Participates in any infrastructure and applications’ requirements and design sessions as/when required.
• Installing and maintaining hardware, operating systems, and software programs
• Troubleshooting and solving hardware, software, and connectivity issues
• Educating end-users about new systems

Testing & Implementation

• Develops solutions to error conditions and implements appropriate corrective procedures. Retests program after errors have been corrected to ensure integrity of the program interfaces, and application flows.
• Participates in the development of implementation plans for infrastructure and application systems.
• Assists with the planning & rollout of new software including training end users.
• Effectively demonstrates and explains infrastructure and system changes or enhancements to customers to broaden and confirm their understanding of an application’s features and functions.
• Ensures proper production migrations and turnover of system components.

Planning & Administration

• Leads & Develops assigned Projects ensuring clear objectives & timelines
• Provides and fosters superior customer satisfaction Internal & External.
• Performs job responsibilities according to the Fortune Brands operating philosophy.
• Ensures all duties of this position are carried out according to safe work practices, consistent with corporate and departmental policies and procedures.
• Performs all other related duties and special projects as requested.
• Consistently meets assignment target completion dates.
• Performs analysis to define overall scope and objectives of specific tasks.
• Consistently is punctual for all meetings.
• Readily acquires, understands, and applies basic business concepts as they relate to specific project assignments.

For this role we would need you to demonstrate:

• Certified In Microsoft Server (installation/Active Directory/Remote Administration/Configuration/Security)
• Foundation Level knowledge of Network Switching
• Fortinet Qualification
• Windows Operating Systems (Windows 10/11)
• Microsoft Office 365 Suite including MS Teams
• Strong Knowledge of VLAN’s, Fire walls, Fortinet, V-center, Backup solutions, Phone systems, Print Server, Anti-virus,
• Excellent teamwork, as IT systems involve many different professionals with different skill sets and levels of expertise.
• Good problem-solving skills and the ability to come up with creative solutions.
• Excellent listening skills to establish the issues that users are facing.
• The ability to multitask, as they may be working on multiple problems simultaneously.
• The ability to work well under pressure and remain calm when things go wrong.
• Two- or four-year college degree and five years of experience with emphasis on computer science or business data processing.

What your colleagues say about you:

• An ideas and solutions focused person
• An excellent and engaging communicator, confidence to communicate at all levels
• Very organised and methodical
• Able to communicate ideas both verbally and in writing
• Very high level of attention to detail
• Current awareness of market and sector
• Inspired by delivering excellence and innovation

Our Values:Aligned – in our work togetherAgile – in the face of challengeAccountable – to our promisesAction – with integrity and transparencyWhy work for us:We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn’t always defined by hitting a financial target.We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction.The benefits bit:

• 33 days holiday (inclusive of Bank Holidays)
• Employee Assistance Programme
• Annual Incentive Plan Bonus Structure
• Life Assurance
• Health & Wellbeing Programme, including health cash plan and employee assistance
• Pension Plan
• High St Reward Scheme
• Refer a Friend Programme
• Free Parking
• Frequent Technology User Free Eye Care
• Flexible working model
• High 5 Employee Recognition Programme
• And as an employer who values you, you will be welcomed with open arms and supported to succeed.

Our hiring process:

• You will be contacted by a member of our resourcing team for an initial discussion, this may be on Teams.
• You will be invited to site for either a 1 or 2 stage process depending on the role.
• We will inform you ahead of your interview what we will be discussing, we want to give you the opportunity to shine in these meetings.
• Successful candidates will be notified and the start date will be confirmed for when you will be beginning your Fortunes Brand journey.

Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.In addition, Aqualisa completes our portfolio with its market-leading digital showering technology.Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products.With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow.Watch our short video to discover more about Perrin & Rowe, Shaws, Riobel and Victoria + Albert – the brands that make up the House of Rohl.

Expected salary

Location

Wolverhampton

Job date

Wed, 17 Jul 2024 02:31:03 GMT

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