Customer Service Representative- HYBRID- 8/15 START DATE in Solon, Ohio

TEKsystems is hiring several Customer Service Representatives to work for an insurance client located in the Solon, Ohio area. These positions will offer a HYBRID schedule for both training and normal shift.

Quick turnaround on hiring! These positions will start on August 15th

This position is a great, foot in the door opportunity with a ton of upward mobility and growth available. The position is open due to rapid growth with the client.

Job Description

-Interact with customers and clients to request or provide insurance documents, proof of insurance, collect payment information and conduct follow-up

-Answer calls professionally in a fast-paced call center atmosphere.

-Research required information using available resources and systems.

-Provide customers with product and service information.

-Process insurance documents and claims

-Identify and immediately service or escalate high-priority issues – prioritize and take initiative

-Perform follow up customer calls when necessary

-Handles roughly 35-50 calls a day (Monday and Tuesday are the busiest days)

Qualifications

-1-2 years of customer service experience(call center, retail, restaurants’, front desk, etc)

-Troubleshooting and critical thinking skills are very important

-Ability to prioritize

-Excellent communication skills (verbally and written)

-Must be confident, self-motivated, detailed-oriented, professional, polished, organized, and possess the ability to multitask

Hours/Shift

Training:

Monday- Friday

9:00am- 6:00PM- 3 week of paid training

Shift after training- Monday-Friday 10:30am- 7:00PM

WFH: Monday, Tuesday, and Fridays

Onsite: Wednesdays & Thursdays

Pay

17/HR.

If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.