Applause IT
Job title:
Technical Support Engineer
Company
Applause IT
Job description
Technical Support EngineerLocation: Remote (with 2 days/month in Farringdon, London)
Salary: £30,000 – £35,000 + Private Healthcare, Group Life Insurance, 25 Days Leave + Bank HolidaysWe are hiring for a Technical Support Engineer for an innovative and global support centre. This role involves providing IT-related post-sales support and analysing customers’ needs to recommend effective IT and business solutions.As a Technical Support Engineer, you will assist with software installations, respond to customer calls and emails, and resolve support incidents. Your tasks will also include resolving license/serial number issues, analysing hardware and software applications, and reporting bugs to the development team. Testing bug fixes and pre-release software versions and providing feedback as per current procedures are also part of your responsibilities.Key Responsibilities:
- Provide IT-related post-sales support.
- Analyse customer needs and recommend IT/business solutions.
- Assist with software installations.
- Respond to customer calls and emails.
- Resolve support incidents and license issues.
- Analyse hardware/software to determine and resolve issues.
- Report bugs and test fixes/pre-release software.
Required Skills:
- Experience in IT support or a similar role.
- Strong problem-solving skills.
- Excellent communication abilities.
- Knowledge of hardware and software troubleshooting.
Benefits:
- Private Healthcare.
- Group Life Insurance.
- 25 Days Leave + Bank Holidays.
- Product Training provided.
- Flexible work from home with 2 days/month in Farringdon, London.
If you are interested in this opportunity, Click Apply Now to join a global support centre committed to delivering top-notch IT solutions.
Expected salary
£30000 – 35000 per year
Location
Farringdon, City of London
Job date
Wed, 24 Jul 2024 07:22:42 GMT
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