Chief Deputy Clerk / Bilingual Call Center

Description

Full Time Chief Deputy Clerk / Bilingual Call Center Clerk 

Monday to Friday (12:00 p.m. to 8:00 p.m.) Saturday Rotation

The main function of the Criminal Division in-bound Call Center Clerk is to ensure excellent customer service to all incoming calls for information pertaining to records filed with Cleveland Municipal Court. Fluent in Spanish and English is required.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Any duties necessary to ensure smooth operations of the Clerk of Courts office.

Accurately, quickly and courteously receive incoming calls and extract the maximum amount of essential information in a minimum amount of time.

Accurately and quickly utilize Criminal Records Management System for information pertaining to records filed with Cleveland Municipal Court. 

Serve as an information resource to all incoming calls. 

Responsible for the verification of warrants.

Responsible for the maintenance internal records.

Ensure proper bond information is given according to the Bond Schedule.

Provide assistance to customers utilizing CMC website.

Minimum Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Job requires accuracy. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience. Call Center experience a plus. 

Supplemental Information

CORE COMPETENCIES

Must have intermediate or advanced Microsoft Word, Excel and PC computer skills; including data entry skills. Demonstrate ability to type 30 words per minute with minimal errors. 

Fluent in Spanish and English is required.

Ability to work flexible hours; demonstrated good attendance and punctuality.

Capable of multi-tasking and has excellent written and oral communication skills.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Ability to deal with problems and apply reasoning necessary to resolve issues.

Motivated, independent worker, who collaborates well with others.

Ability to work well in a team.

Hardworking individual, detail oriented with strong organizational skills.

Maintains a positive attitude, excellent interpersonal skills and excellent customer service.

Accuracy and attention to detail.

Clerical skills, i.e. filing, telephone skills, correspondence, proofreading, alphabetizing, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: The work involves sitting for long periods of time, and repetitive motion. The employee must occasionally lift and/or push file cart weighing up to 25 lbs.

APPLICATION PROCEDURE:

Qualified applicants are encouraged to apply. All candidates must pass a background check. 

Marisellie Rivera, Human Resources Director

Cleveland Municipal Court

Earle B. Turner, Clerk of Courts

Justice Center – Level Two

1200 Ontario Street

Cleveland, Ohio 44113

Fax: (216) 664-2526

If you have questions or need assistance with applying, please contact Marisellie Rivera at (216) 664-3607. 

Our Mission is to record and process all matters decided in the Cleveland Municipal Court.

We are proud to be an Equal Opportunity Employer.

“We Care”

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.

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