Client Service Representative (Remote)

Job title:

Client Service Representative (Remote)

Company

Farber

Job description

One of Canada’s longstanding and most respected debt solution providers. We help people and businesses get out of debt and start rebuilding their lives and businesses again. Established in 1979, Farber has over 200 employees in over 70 offices across Eastern and Western Canada, having helped over 100,000 Canadians get out of debt and solve their tax disputes.And now we’re embarking on our next stage of significant growth. To do that, we need experienced, energized, and agile team members to play critical roles in helping us reach our ambitious goals so we can better serve Canadians in need.Position Summary
At Farber, our clients are our number one priority and as a Client Service Representative, you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will respond to incoming calls and web submissions. You will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate, you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and sales along with an ability to identify a client’s needs and assess how Farber can help. In addition, you will be able to adapt to changes in department processes and be open to continued learning/training.Our contact center business hours are currently from Monday – Friday 8:30am -9pm EST and Saturday 9am – 3pm EST and hope to expand. As such, we are currently hiring for a new shift from 2:30pm-11pm EST or 11:30am – 8pm PST. You must be available to work occasional Saturdays. You must be flexible with working rotational, afternoon, and evening shifts.Major Responsibilities

• Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
• Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
• Schedule appointments for the client using a booking system.
• Efficiently respond to current clients’ inquiries relating to the status of their file.
• Appropriately document every call in our information systems.
• Perform administration tasks as assigned (this could include data entry, outbound calls to remind clients of their upcoming appointments, rescheduling appointments, creating and completing follow-up tasks, communicating with the client via email etc.).
• Communicate via phone, email, webchat and SMS to potential clients.
• Achieve team targets.
• Develop, maintain and apply the learned knowledge of our specialized industry.
• Other duties as assigned.

Education & Experience

• College diploma
• 3 years of prior customer service experience
• Call center experience is an asset
• Experience working in the financial industry is an asset

Skills Required

• Excellent verbal and written communication skills; excellent spelling and grammar skills
• Natural ability to recognize and speak to the client’s emotional state
• Excellent listening skills
• Ability to build and manage relationships
• Detail oriented, organized, and effective time management skills
• Ability to multitask and successfully operate in a fast paced and team environment
• Committed and a team player
• Highly motivated with a desire to be successful
• Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly
• Strong typing skills

Compensation, Benefits, and PerksTo ensure we attract and retain top talent, we offer competitive compensation and benefits which we continually review and update to meet the evolving needs of our people.
As a part of our team, you will receive:

• flexible work arrangements
• vacation and wellness days
• extended health and dental coverage as well as a virtual doctor plan
• Employee Assistance Program and mental health resources
• company matching retirement savings plan
• financial support for professional development
• annual company events
• exclusive access to perks and discounts

Our Commitment to Inclusion, Diversity, and EquityAt Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners, and the communities in which we work. Behind IDEA is our commitment to take action and to deliver an inclusive, diverse, and equitable experience for everyone. Our commitment also shapes our corporate culture and hiring practices.Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• if you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at

.
We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.

Expected salary

Location

North York, ON

Job date

Sat, 03 Aug 2024 02:52:39 GMT

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