Manager, Detection and Response

Job Description:

Role Title: Manager, Detection and Response

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for 2024, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

• We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

The core functionality of JSOC team within Synchrony is to provide continuous monitoring and response to cyber threats against Synchrony, its employees, its customers and partners. We do this by developing best in class detection, response and containment capabilities through automation, orchestrations and machine learning.

 
Role Summary/Purpose:

The Manger, Detection and Response is part of the Synchrony Joint Security Operations Center (JSOC) and is responsible for being a subject matter expert in cyber detection of information security alerts and assisting in the investigation/reporting of major information security incidents supporting all business units.  The candidate would have a management position focused on the detection and response program operation consisting of detection, response, mitigation, and reporting of cyber security incidents; documenting and implementing the rotation schedule and assignments for handling escalated incidents.  The candidate is expected to have a strong understanding of both traditional on-premise security and cloud management plane (also known as cloud control plane) security.

Required Skills/Knowledge:

The JSOC coordinates with IT, Legal, Human Resources, and other appropriate business units to gather incident details, assess impact, and coordinate response. This role requires experience in all phases of Cyber Detection and Incident Response including preparation, notification, response, recovery, analysis, and post-mortem. The candidate must be familiar with communication technologies, communications protocols and emerging cloud security practices. The candidate that fulfills this role will be expected to have process documentation experience and excellent intra-business relationship experience. This role interacts with all levels of the organization, particularly within the IT organization and is viewed as a subject matter expert. Specific responsibilities include:

• Respond to security incidents across a wide array of technologies, mitigate and contain impacts, coordinate remediation efforts, summarize and make recommendations to Sr. Management for improvements. Security technologies utilized by the JSOC team includes: Security Incident and Event Management (SIEM), Security Orchestration Automation and Response (SOAR), Endpoint Detection and Response (EDR), Web Application Firewall (WAF), network perimeter firewall, enterprise email security, User and Entity Behavioral Analytics (UEBA), and Cloud Access Security Broker (CASB) toolsets.

• Provide technical subject matter expertise to enable proactive detection of potential security threats and recommendations for improvements in overall security posture.

• Work with members of the Cyber Intelligence team to develop and implement threat detection logic to counter emerging cybersecurity threats.

• Develop and enhance Detection and Incident Response processes and procedures leveraging relationships with front line operations teams and exploiting tools and systems.

• Document findings and create detailed reports for constituency both in written and verbal formats.

• Enumerate risks and prioritize mitigation efforts based on clear business priorities.

• Coordinates IT resources to effectively perform incident response tasks.

• Acts as the subject matter expert on incident response tasks and takes responsibility for successful execution of incident response plan.

• Performs incident response tasks to contain exposures from an incident.

• Authors incident response reports and lessons learned to include root cause analysis.

• Identify and recommend process improvements.

Desired Skills/Knowledge:

• Strong verbal and written communication skills.

• Ability to perform logical problem solving.

• Experience of working in high performing teams and understand the dynamics of teamwork in a SOC environment.

• Industry certifications such as CISSP, GCIH, AWS Certified Cloud Practitioner, AWS Certified Security – Specialty, and other cybersecurity certifications are a plus.

Eligibility Criteria:

Bachelor’s degree and a minimum 2 years of work experience or Computer Science or a related discipline OR in in lieu of a degree, minimum 4 years equivalent work experience.  Additional requirements include:

• Minimum of 2 years of years of experience in information security or related technology experience required, experience in the securities or financial services industry is a plus.

• Minimum 2 years of cyber security and incident response or security operations related to the detection, analysis, containment, eradication and recovery from cyber security incidents

Work Timings: Rotational shifts including Night shifts.

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L8 Employees who have completed 18 months in the organization and 12 months in current role and level are eligible.

• L4-L7 Employees who have completed 12 months in the organization and 12 months in current role and level are eligible.

Level / Grade : 09

Job Family Group:

Information Technology