Customer Success Manager

Job title:

Customer Success Manager

Company

Grantify

Job description

Are you passionate about customer success and building strong client relationships? Do you thrive in a dynamic and innovative environment? Do you want to play a critical role in driving customer satisfaction, retention, and advocacy? If so, we want to hear from you!At Grantify, we’re looking for a dedicated Customer Success Manager to join our team. As a crucial member of our client-facing team, you’ll play a key role in ensuring our clients’ needs are met and their expectations exceeded. If you’re a proactive problem-solver with excellent communication skills, ready to make an impact, keep reading.Your Mission

• Enhance Client Satisfaction: Provide comprehensive support and guidance to customers regarding their business plans and inquiries.
• Proactive Problem-Solving: Resolve at least 95% of customer issues within 24 hours, ensuring minimal disruption to the client’s operations.
• Drive Continuous Improvement: Implement process improvements based on client feedback and identified pain points.
• Collaborate on Projects: Work on cross-functional projects aimed at improving overall customer experience and operational processes.
• Master the Product: Become demonstrably independent when supporting clients on your product within 3 months and maintain team knowledge on primary and secondary products.

Why You’ll Love Working Here

• Impactful Work: Be part of a company making a real difference by helping start-ups secure crucial funding.
• Growth Opportunities: Join a rapidly growing company, offering significant career advancement opportunities.
• Innovative Environment: Work in a dynamic, cutting-edge space at the forefront of AI and grant funding technology.
• Remote Flexibility: Enjoy the flexibility of remote work, supported by a generous home office setup budget.
• Inclusive Culture: Be part of a diverse and inclusive team that values and respects all perspectives.
• Collaborative Atmosphere: Work alongside passionate and talented colleagues in a supportive and collaborative environment.
• Health and Wellbeing: Benefit from comprehensive private medical insurance and generous leave allowances.
• Exciting Social Events: Participate in fun and engaging company-wide social events, including international trips.

Who You Are

• Exceptional Communicator: You have excellent verbal and written communication skills to effectively interact with clients and internal teams.
• Problem-Solver: You possess strong analytical and problem-solving skills to address and resolve customer issues promptly.
• Proactive and Self-Motivated: You take a proactive approach in anticipating customer needs and potential issues.
• Adaptable and Agile: You thrive in a fast-paced, remote-first environment and are willing to embrace change.
• Customer-Centric: You have a passion for understanding and meeting the needs of customers, enhancing their experience through dedicated service and innovative solutions.

Your Background

• Experience: Proven experience in customer success or a related field.
• Remote Work Proficiency: Comfortable with remote work and proficient in using virtual communication tools.
• Technical Proficiency: Up to date with current tech trends and comfortable with surface-level technical discussions of innovation areas.

Perks & benefits💸 Competitive Compensation: A base salary of £40k.🌞 Generous Leave Allowance: 25 days annual leave + bank holidays.🩺 Health and Wellbeing: Private medical insurance for your well-being.💻 Work from Home Support: £1500 setup budget for a comfortable and efficient workspace.🎉Social Connectivity: Quarterly socials for camaraderie and shared experiences. We run a company-wide social. Last year we all went to Barcelona 😎 This year, it’s Rome! 🍕🤱Enhanced Parental Leave: Support during significant life moments.About GrantifyWe are a dynamic generative AI start-up that has rapidly grown from a 2-person founding team to a vibrant workforce of over 100, with a strategic expansion into the US market. On average over the past three years, Grantify has doubled in size annually, earning recognition as the 46th fastest-growing company in the UK for 2024.Our unique AI grant writing platform has successfully raised over $150 million for start-ups, helping businesses across various industries secure substantial government funding, reaching up to seven figures. We simplify the complex landscape of government grants and funding opportunities, enabling technology enterprises to access funds eight times faster than the industry average. We are proud of our 4.8 rating on TrustPilot, reflecting our commitment to exceptional service and results.Looking ahead, we have ambitious plans to raise $1 billion in funding and become the number one funding launchpad globally. Join us on this exciting journey and be a part of our innovative team shaping the future of funding opportunities.Hiring Process

• Click Apply
• Interview with our Senior Customer Success Manager (30mins)
• Take-Home Task (1 hour 30mins)
• Final Interview with two of our Senior Customer Success Managers (60mins)
• Offer

The whole process usually takes about 3 weeks end to end, but we’re flexible and will do our best to accommodate timings that will work for you. As you progress through the stages, our Talent Acquisition Manager will share feedback and information on what to expect/prepare for. We aim to provide feedback and/or updates within 72 hours of each step.Our Commitment to DiversityAt Grantify, we believe in fostering an inclusive environment where diversity is celebrated. We encourage applications from people of all backgrounds and are committed to building a team that reflects a variety of perspectives and skills.Ready to make an impact? Apply today and help us shape the future of funding opportunities!We are a dynamic generative AI start-up, which has swiftly grown from a 2-person founding team to a thriving workforce of over 100 in just 4 years, including a strategic expansion into the US market.We specialise in simplifying the complex landscape of government grants and funding opportunities, with a proven track record of streamlining the process for time-strapped technology enterprises across various industries.Having raised over $150m to date, our unique approach enables businesses to secure substantial government funding (up to seven figures) in significantly less time, surpassing industry norms by an impressive eightfold.

Expected salary

£40000 per year

Location

London

Job date

Wed, 14 Aug 2024 23:25:38 GMT

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