Customer Service Representative- FULLY REMOTE in Charlotte, North Carolina

TEKsystems is hiring a large group of fully REMOTE Customer Service Representative’s to assist a mortgage company.

These positions will offer the opportunity to learn and grow with a well-established organization. Also, the managers are well known for providing coaching and care to their employees.

This is a sales support role which will focus on various customer campaigns on business need. These positions are high call volume, warmer outbound calls in a scripted setting. NO COLD CALLS.

Job Description

· The Customer Service Rep handles customer service inquiries and problems

· Making outbound calls through our dialer on specific mortgage campaigns – upwards of 50+ calls daily

· Receiving inbound customer calls. Identify what are the customer’s needs and then route them to the appropriate department

Qualifications

· 1-2+ years of outbound customer service or call center experience required

· Outbound dialing experience is highly preferred (ability to handle rejection)

· Mortgage, Banking, Financial industry experience preferred (not required)

· Telemarketing, Collections, Timeshare, Cold calling phone sales preferred experience

· Able to handle a fast-paced environment and able to multi-task

Hours

Monday- Friday- 8-hour shift between the hours of 8am-8pm- 4 different shifts available- higher consideration for more flexibility here!

Pay

18-19/hr. (based off experience)

If interested, please apply with your most up to date resume and a recruiter will contact you as soon as possible! Looking forward to connecting!

 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

§ Medical, dental & vision

§ Critical Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.