Manager, Service Delivery – International in Denver, Colorado

Invenergy drives innovation in energy. Powered by decades of entrepreneurial
experience and unparalleled execution, we solve the energy challenges facing
our customers and communities. We provide power generation and storage
solutions at scale around the world to create a cleaner energy future. We
develop. We build. We own. We operate. We are Invenergy.

This position will be open for application for at least 3 calendar days from
the posting date. This position will remain open for application based on
business need, which may be before or after the 3-day posting window.

Job Description

Manager, Service Delivery – International

About the Position
The Manager, Service Delivery – International is will serve as the lead in
facilitating the identification, definition, and delivery of IT
infrastructure and IT business services for existing and new business lines
and locations. In this highly visible role, you will lead a cross functional
team consisting of business stakeholders and IT staff (IT Infrastructure,
Service Desk, Information Security, and IT Business Administration)
using a mix of traditional project management disciplines and Agile,
Scrum-based practices. You will be responsible for assisting in owning,
guiding technology relationships and day to day operations supporting a
dynamic and growing organization. You will ensure adherence to contractual
obligations, conform to IT governance standards, identify potential
risks, and develop mitigation plans. This role requires understanding the
end-to-end technology service catalog, standard IT Service Management
frameworks, and IT operations. The ideal candidate will leve rage their
skills to become a trusted partner, consultant and technology generalist for
the internal business units we support. The individual will actively
contribute to the success of the overall IT Service Delivery program and
provide tactical/operational direction and demand management to enable
alignment of business needs with IT capabilities.

Responsibilities
Aligning the IT priorities with the business plans and acting as an advisor to
the business stakeholders for IT related topics
Manage the overall planning, direction, coordination, execution,
control and completion of IT Service Delivery needs
Provide strong, proactive and assertive leadership for IT Service Delivery
needs
Provide delivery management oversight for IT Operations and support teams
responsible for a wide array of IT technologies and functions
Define, implement improvements and meet SLAs
Builds and maintains strong business stakeholder relationships and
participates in business owner meetings regarding performance to ensure
customer satisfaction
Serves as the primary point of contact for business stakeholders regarding
overall and day-to-day service delivery
Acting as an escalation point for the business stakeholders in case of IT
service issues
Regularly collecting feedback on satisfaction with key IT services
Communication and alignment with business stakeholders on IT compliance and
governance activities
Responsible for the oversight of the technical components of the Managed
Service relationship with application vendors
Lead the preparation, obtain agreement and manage the IT budgets within the
area of responsibility, in collaboration with IT Business Management,
Operations, and Business Solutions
Oversee the creation of deliverables including architecture and technical
design
Ensures that implementations and ongoing services are delivered on time and
meet business requirements by maintaining tight control over the project
schedule, risks, the scope of work and budget
Ensures that operational teams and subcontractors maintain a clear
understanding of the business needs and provides day-to-day advice and support
Develop and drive a strategic vision and continuous improvement roadmap that
optimizes architecture and system performance consistent with the strategy of
the business
Assist IT leadership with developing long-term technology roadmap, resource
plans, and budgets
Drives the simplification and standardization of shared IT services and
applications
Ensure proper implementation of global standards, policies and systems
platforms
Promotes the IT organization’s capabilities and works to strengthen the
business value of the IT organization
Establish and provide high-quality, informative written and verbal project
communications, including status, dashboards and Service Delivery project
updates
Provide leadership and guidance including coaching, mentoring and evaluation
with the end goal being optimum performance levels
Onboard, coach and develop the team, creating a culture of innovation,
collaboration and continual improvement
Complete performance appraisals, take corrective action when appropriate,
and participate in hiring decisions

Qualifications
Bachelors degree in information security, computer science, business, or
related field
5+ years’ overall IT experience with significant experience in global,
enterprise corporate IT
Ability to manage multiple concurrent projects, activities and tasks under
time constraints
Ability to interface with executives and stakeholders regarding issues of
project scope and status
Ability to facilitate productive meetings and drive outcomes
Demonstrated ability to solve problems, determine appropriate actions and
complete projects with minimal direction