Customer Service Representative in Canton, Ohio

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Canton, Ohio. The role involves managing customer interactions, keeping track of customer records, and supporting sales efforts in a fast-paced environment. The successful candidate will primarily work with the sales team, ensuring an organized and updated customer database, and handling customer inquiries professionally.

Responsibilities

• Maintain and update customer records accurately and in a timely manner

• Assist in preparing order entries and invoices, ensuring accuracy and effective communication with the team

• Use Microsoft Excel and other tools to maintain customer records, including data entry, updating information, and report generation

• Handle customer inquiries about billing information professionally and swiftly, taking necessary steps to uphold the positive image of the company

• Work collaboratively with the sales team to support sales efforts, contributing to sales strategy discussions

• Resolve troubleshooting issues by liaising with the relevant department, ensuring seamless customer service

• Participate in meetings and contribute to sales strategy discussions

• Perform other duties as assigned by the Sales Manager

• Answer inbound calls and manage email correspondence efficiently

• Schedule appointments as needed and ensure efficient order entry. Requirements • Proficiency in Microsoft Excel and Microsoft Word

• Demonstrated ability in data entry and order entry tasks

• Experience in a call center customer service role

• Ability to handle both inbound and outbound calls effectively

• Exceptional customer service skills and a customer-first mindset

• Strong ability to schedule appointments accurately and efficiently

• Experience in responding to email correspondence in a professional manner

• Excellent interpersonal communication skills

• Ability to work under pressure and handle customer issues effectively

• Strong detail-orientation and organizational skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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