Information Technology Generalist I in Pennsylvania

Information Technology Generalist I

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Information Technology Generalist I

Salary

$58,035.00 – $88,235.00 Annually

Location

Dauphin County, PA

Job Type

Non-Civil Service Permanent Full-time

Job Number

N-2024-92919

Department

Treasury

Division

Treasury

Opening Date

09/04/2024

Closing Date

9/17/2024 11:59 PM Eastern

Job Code

T099973

Union

AFSCME

Bargaining Unit

Treasury

Bureau / Division Code

320

Bureau / Division

Bureau of Information Technology

Worksite Address

613 North Street

City

Harrisburg, Pennsylvania

Zip Code

17120

Contact Name

Katie Beers

Contact Phone

717.787.5979

Contact Email

[email protected]

• Description

• Benefits

• Questions

THE POSITION

Are you a forward-thinking problem solver who wants to apply your knowledge in the information technology (IT) field? If so, the Pennsylvania Treasury Department has an exciting opportunity for you as an Information Technology Generalist I with the Bureau of Information Technology Infrastructure team. This is a challenging and fast-paced role that will give you the opportunity to work with a team of highly skilled professionals while growing your IT skills. If you are a motivated and results-oriented individual, then this is the role for you. Apply today and be a part of our innovative team!

The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available at www.patreasury.gov .

DESCRIPTION OF WORK

As an Information Technology Generalist I, you will be responsible for recommending desktop software and hardware purchases, systems integration and installation, and the use of hardware and software necessary to upgrade the department’s capability. You will provide technical support to users by analyzing the needs of the target audience and developing or revising technical documents, user guides, release notes, document libraries, and more.

Additionally, you will stay updated on the capabilities and limitations of industry technologies relative to the environment to provide recommendations in support of the department’s IT needs. You will resolve or escalate project related issues that may include project status and progress via project metrics, risk mitigations, contingencies, changes in scope, timeframe concerns, and program area or development issues. You will also regularly review technical manuals and have the opportunity to attend seminars and training sessions to improve new technology skills.

Work Schedule and Additional Information:

• Full-time employment

• Work hours are 8:00 AM to 4:30 PM, Monday – Friday, with a 60-minute lunch.

• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week, and report to the office 3 days per week. Management may discontinue the telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters location.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician;or

• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field;or

• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or

• An equivalent combination of experience and training.

  Additional Requirements:

• You must have experience using Microsoft computer applications such as Word, Excel, and Outlook, as well as experience with troubleshooting techniques in Microsoft Windows environment.

• You must have experience prioritizing tasks, managing multiple responsibilities, and meeting deadlines effectively and in assigned time-frames.

• You must be able to perform essential job functions.

  Preferred Qualifications (not required):

• Information technology experience including providing IT support services involving hardware and software installation, operation, and maintenance.

• The ability to effectively communicate orally and in writing.

• Knowledge of information technology concepts and practices.

• Familiarity with the component parts of personal computers, peripherals, servers, and associated functionality.

  Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

  How to Apply:

• Your application must include aresume.

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [email protected] .

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

  The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, six weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Have you been employed by the Commonwealth of Pennsylvania as an Information Technology Trainee or Information Technology Technician for one or more years full-time?

• Yes

• No

  02

  How many years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services do you possess?

• 3 years or more

• 2 but less than 3 years

• 1 but less than 2 years

• Less than 1 year

• None

  03

  Do you possess an associate’s degree in any information technology field?

• Yes

• No

  04

  Additional Requirement – Do you have experience using Microsoft computer applications such as Word, Excel, and Outlook and demonstrated experience with troubleshooting techniques in Microsoft Windows environment?

• Yes

• No

  05

  If you are claiming experience, please identify which applications you are claiming experience in utilizing and where you gained this experience. If you claimed you do not have experience, type N/A in the text box below.

  06

  Additional Requirement – Do you have experience prioritizing tasks, managing multiple responsibilities, and meeting deadlines effectively and in assigned time-frames?

• Yes

• No

  07

  If you are claiming experience, please identify the employers where you gained this experience. If you claimed you do not have experience, type N/A in the text box below.

  08

  Preferred Qualification – How many years of information technology experience do you possess including providing IT support services involving hardware and software installation, operation, and maintenance

• 2 years or more

• 1 but less than 2 years

• Less than 1 year

• None

  09

  If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. If you claimed you do not have experience, type N/A in the text box below.

  10

  Preferred Qualification – Are you able to effectively communicate orally and in writing?

• Yes

• No

  11

  Preferred Qualification – Do you have knowledge of information technology concepts and practices?

• Yes

• No

  12

  Preferred Qualification – Are you familiar with the component parts of personal computers, peripherals, servers, and their associated functionality?

• Yes

• No

  13

  If you are claiming familiarity, please identify the employer or course where you gained this experience. If you claimed you do not have experience, type N/A in the text box below.

  14

  Did you attach your resume to the application? A resume is required to be considered for this posting.

• Yes

• No

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov