Supervisor, Hospitality

Req Number 137234

Job Description

Supervises and coordinates the staff and daily operations of front desk, private room requests, and Surgical Waiting areas. Maintains operational policies and procedures to properly guide staff. Ensures that the physical upkeep and stellar accommodations of the front

desk areas are maintained.

Job Responsibility

1. Promotes Hospitality department goals by selecting, motivating, and training capable team members.

2. Leads the activities of assigned Hospitality team members by communicating and providing guidance toward achieving department objectives.

3. Ensures timely insurance verification, charge accumulation, and point-of-service patient payment functions for private room requests.

4.Ensures timely collection, processing and reports for the private room revenues.

5. Reviews private room reservation list; collaborates with admitting office regarding private room availability and reservations.

6. Responds to concerns of patients, families, physicians and staff.

7. Ensures integrity and accuracy of patient database information, including but not limited to, admissions, insurance and financial information.

8. Assists with preparation of monthly reports; assists with identifying and developing programs and/or services to generate exceptional person-centered experiences.

9. Builds and maintains productive inter/intra departmental and vendor work relationships to optimize operations.

10. Supervises, hires, trains, disciplines and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.

11. Ensures front desk check in process is running smoothly.

12. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

Associate’s Degree required, or equivalent combination of education and related experience.

Current Basic Life Support Professional Certification required, plus specialized certifications as needed.4-6 years of relevant experience and 0-2 years of leadership / management experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $58,500-$79,300/year

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.