Service Operations Coordinator

Date Posted:

2024-08-21

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title

Service Operations Coordinator

Role Overview

As part of the Service Transformation which is one of the UKI strategic pillars this role has been created

within the CCC. You will Support regional business units across the UK in the active reduction of shut down

units and improve performance on contracted SLA’s. Drive communication across multiple business units

collating information from multiple data sources to create unit level action for improvement. Undertake

and continuously evolve admin task completion to increase field colleague ability to increase focus on

repair Ultimately reducing waste, improving margins, and supporting growth

On a typical day you will:

· Act as the interface driving communication between CCC teams and Operational Management

teams in a designated region of the country.

· Work closely with multiple internal and external Stakeholders. Offering support to all aiming to

reducing repair times, shut down units and improve customer experience

· Provide support to achieve Engineer estimated time of arrivals.

· Monitor follow on calls, closing these where required

· Ensure relevant information is updated on Otis business systems with attention to customer

helpdesks and designated points of contact.

· Provide extensive updates on any shutdown units and keep customer fully informed of progress.

· Monitor outstanding parts for the region and improve these where possible

· Provide adequate coverage for holiday and sickness within the department when required

· Support other business areas when required.

What you will need to be successful

• Excellent communication skills – Ability to explain situations clearly verbally and in writing.· Good planning andskills.· Good time management.· Pleasant and professional personal presence and telephone manner.· Ability to develop professional relationships by telephone & face to face.· Be Passionate about quality customer service.· Works consistently hard to provide a high level of service to both internal and external customers.· Works well as part of a team, supporting colleagues and helping willingly when required.· Is pro-active, works hard and able to identify and prioritise workload.

What’s In it For Me / Benefits

• You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

• We offer you remuneration in accordance with local standards plus:

• including vacation and any incentive

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected] .

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what’s possible to thrive in a taller, faster, smarter world.