Customer Service in West Des Moines, Iowa

Description

We are in the process of recruiting a Customer Service representative to become part of our team. This role is based in WEST DES MOINES, Iowa and offers a long-term contract employment opportunity. As a Customer Service representative, you will be mainly responsible for handling inbound calls, providing customer service and processing claims.

Responsibilities:

• Respond to inbound customer calls with professionalism and efficiency

• Deliver high-quality customer service by addressing customer concerns and inquiries

• Manage and process customer claims promptly and accurately

• Utilize your strong phone skills to enhance customer satisfaction

• Employ basic computer skills and fast typing abilities to handle customer interactions efficiently

• Maintain a detailed-oriented approach to ensure accuracy in all tasks

• Thrive in a fast-paced environment and adapt to changing situations

• Use your enthusiasm and passion for learning to continually improve your performance

• Utilize MS Word, MS Excel, and Microsoft Outlook for data entry and communication

• Ensure quality assurance in all customer interactions.Robert Half is currently seeking multiple Customer Service Specialists for an exclusive client based in West Des Moines, IA. This is an excellent opportunity to join a well-established and evolving team onsite on a long-term contract basis with potential for permanent hire.

Our client takes pride in offering a comprehensive training program to ensure you are given all the tools necessary to succeed. Additionally, our client boasts a healthy team environment with a strong emphasis on collaboration and professional development.

Key Responsibilities Include:

• Efficiently Handling All Customer Inquiries: You will resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, and selecting and explaining the best solution to solve the problem.

• Maintaining Customer Records: You will be responsible for updating account information, processing customer adjustments, and keeping records of customer interactions.

• Cross-Team Collaboration: Work collaboratively with various teams to meet customer service goals and enhance overall operations.

• Continuous Improvement: Contribute to team effort by accomplishing related results as needed.

If you are wanting to grow in your customer service and multi-tasking skill set this could be the job for you! Please apply today through our Robert Half website or call us at 515.706.4974

Requirements

Requirements:

• Proven customer support experience with a strong phone contact handling skill and active listening skills.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• Strong problem-solving skills and attention to detail.

• Experience in a team-centric and collaborative work environment.

• An understanding of MS Office suites, especially Excel and Word.

If you are wanting to grow in your customer service and multi-tasking skill set this could be the job for you! Please apply today through our Robert Half website or call us at 515.706.4974

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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