CUSTOMER SERVICE REPRESENTATIVE I in Houston, Texas

CUSTOMER SERVICE REPRESENTATIVE I

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CUSTOMER SERVICE REPRESENTATIVE I

Salary

$1,337.05 – $1,610.22 Biweekly

Location

1400 Lubbock

Job Type

Full Time

Job Number

35237

Department

Municipal Courts Department

Opening Date

10/07/2024

Closing Date

10/13/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Job Classification: CUSTOMER SERVICE REPRESENTATIVE I

Posting Number: 35237

Department: Municipal Courts

Division: Court Operations

Reporting Location: 1400 Lubbock and All Satellite Locations

Workdays & Hours: VARIOUS*

MUST Work Weekends and Holidays

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts currently has full-time employment opportunities available for a Customer Service Representative in their Court Operations Division who are self-motivated, customer service oriented, pay attention to detail, and possess strong organizational skills. As an official of the Court, your responsibilities may include the following:

• Scanning of court documents into Court’s Case Management System

• Accurate performance of case initiation data entry and case maintenance functions on citation information entered into the case management system

• Quality Control checking of case data and scanned documents, taking appropriate action to make sure that case information is correct and complete, before generating and filing required documents for case adjudication

• Interface with law enforcement officials for the verification of warrants and notifications.

• High level of direct contact with the general public, attorneys, court staff and/or law enforcement personnel.

• Processing of bond forfeitures and administrative duties related to bond administration

• Provide Courtroom support of assigned judge.

• Review and processing of daily dockets, and entry of judicial decisions/court actions into Court’s Case Management System.

• Must be willing to submit to annual background checks.

• Other administrative and customer service related responsibilities as assigned.

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and also by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to another court location on short notice.

MINIMUM REQUIREMENTS

EDUCATION

Requires a high school diploma or a GED.

Basic Knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired.

EXPERIENCE

Six months of administrative or customer service-related experience is required.

Substitution: An Associate’s degree may be substituted for the experience requirement.

LICENSE

None

PREFERENCES

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. *

Preferences will be given to candidates with heavy customer service experience.

Prior court, legal or paralegal experience as well as knowledge of court policies and procedures is a plus.

Experience in Windows and Microsoft office environment (Word, Excel, Outlook)

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description.

SAFETY IMPACT POSITION – No

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE:13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.

If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1). If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Supplemental Insurance

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Compensable Sick Leave

• Personal Leave

• Flexible schedules

• Hybrid-Telework for eligible positions

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Paid Prenatal, Parental and Infant Wellness Leaves

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Which best describes your completed and verifiable education and experience?

• High School Diploma or GED and LESS THAN six (6) months of verifiable administrative or customer service experience

• High School Diploma or GED and AT LEAST six (6) months of verifiable administrative or customer service experience

• Associate’s Degree or Higher

  03

  In your most current or previous employment, how many years of directly related verifiable customer service experience do you have?

• Less than 6 months of directly verifiable customer service experience

• 6 months of directly related verifiable customer service experience

• 1 year of directly related verifiable customer service experience

• 2 years of directly related verifiable customer service experience

• More than 3 years of directly related verifiable customer service experience

• I have no directly related verifiable customer service experience

  04

  If you indicated you have directly related verifiable customer service experience in question #3 above, please list the agencies and contact telephone number where you had direct customer service interaction experience. If you do not have directly verifiable customer service experience, please indicate “N/A” below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).

  05

  Do you have prior court, legal or paralegal experience as well as knowledge of court policies and procedures?

• Yes

• No

  06

  If you indicated you have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures in question #5 above, please list the agencies and contact telephone number where you had the prior experience and briefly explain your duties. (i.e., verified warrants, supported judge in courtroom, processed bond forfeitures, etc.). If you do not have verifiable prior court, legal or paralegal experience as well as knowledge of court policies and procedures, please indicate “N/A” below. (Please note, stating SEE RESUME IS NOT an acceptable answer and will delay your application process).

  07

  What language other than English, do you consider yourself fluent (read / write / speak?) (Check all that apply) SCORE ONLY

• Spanish

• Vietnamese

• Chinese

• French

• Other

• None of the above

  08

  Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you available to work? (Check all that apply)

• 1st Shift – starts at 7:00 a.m. – 3:30 p.m.

• 2nd Shift – starts at 3:00 p.m. – 11:30 p.m.

• 3rd Shift – starts at 11:00 p.m. – 7:30 a.m.

  09

  which describes your experience in Windows and Microsoft office environment (Word, Excel, Outlook)

• Beginner

• Intermediate

• Advanced

• None

  10

  Do you have a valid Texas driver’s license or the ability to obtain one within 30 days of selection?

• Yes

• No

  11

  Municipal Courts has courts in several location between 7am – 10pm. Please select which location(s) you can report to.

• 1400 Lubbock – Houston, Texas

• 8300 Mykawa – Houston, Texas

• 3203 S Dairy Ashford – Houston, Texas

• 701 N San Jacinto – Houston, Texas

• 9455 West Montgomery – Houston, Texas

• 2855 Bay Area Blvd – Clear Lake, Texas

• 3915 Rustic Woods – Kingwood, Texas

  Required Question