Tech Support Advisor

Job title:

Tech Support Advisor

Company

HSS Hire

Job description

HSS ProService is revolutionising the building services industry by offering a cutting-edge marketplace for tools, equipment and materials. As part of HSS Hire’s legacy, we’re blending innovation and customer-driven solutions to focus on sustainability.Join a forward-thinking team that’s committed to transforming how businesses operate, using the latest technology and a bold vision. If you’re passionate about being part of an industry disruptor, this is the place to build your career.Our benefits include a holiday buy scheme, exclusive company discounts on hire equipment, car leasing, and retail, a top healthcare and wellbeing platform including 24/7 GP access and personalised career progression to help you exceed!As a Tech Support Advisor in the customer service space, you’ll be responsible for providing exceptional customer service to our ProService platform’s customers, communicating with customers through online chats, resolving their queries, and ensuring that they have a positive experienceThis is a dynamic and expanding team where your contributions will be highly valued and recognised, allowing you to showcase your work and advance as the team naturally grows. It’s remotely based, however the team are really supportive and hold regular check-ins, team meetings and catch ups.What do you bring?

• Experience within chat support isn’t necessary, we’re looking for someone who is a great communicator and has a background in customer service.
• Experience, or interest in tech as a function is advantageous.
• Able to multi-task and manage time efficiently.

What you will receive:

• 25 days holiday allowance (increased to 25 days when you hit 5 years of service)
• Holiday buy scheme giving you the option to purchase an extra 5 days FTE of annual leave
• Free hire from our core range and 35% off for friends and family
• Training and development, an inclusive and innovative culture and wellbeing and healthcare support; with Mental health first aiders, an Employee Assistance Programme, Healthcare Cashplans and a Wellbeing platform
• You will also receive all necessary work wear and PPE, and you’ll be given full induction upon entry to your new position.
• We also provide life assurance of twice your annual salary and access to our benefits portal with a range of options such as cycle to work scheme

At HSS, we celebrate diversity and inclusivity. We understand that, statistically, people of colour and women are less likely to apply unless they reach all the requirements stated in the job description. Therefore, we would like to encourage you to apply regardless if you feel your experience is not an exact match. We believe you could be the perfect fit for this role or a future position!We’re also incredibly proud to be a Disability Confident Committed Employer and believe that everyone should have the opportunity to contribute and thrive within our workforce – please do let us know if you require any reasonable adjustments during the recruitment process that will allow you to perform to the best of your ability.

Expected salary

Location

United Kingdom

Job date

Thu, 03 Oct 2024 07:18:56 GMT

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