Franchise Hotel – Director of Operations – Managed Estate Portfolio

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees .

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer .

About Us

Kew Green Hotels is a global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts (https://www.ihg.com/content/gb/en/about/brands) , Marriott International (https://www.marriott.com/marriott/aboutmarriott.mi) , Wyndham Hotels & Resorts (https://corporate.wyndhamhotels.com/) and Hilton (https://www.hilton.com/en/) , but what unites us all is our values. Please view our website for more details – www.kewgreenhotels.com

Your day to day

Key responsibilities:

• Building and maintaining owner relationships: Develop and maintain strong relationships with owners, advisors, brand partners, agents, asset managers, investors and other stakeholders to ensure expectations are exceeded.

• Sales and business development: Work in partnership with stakeholders to drive sales strategies and pursue new business opportunities.

• Leading strategic direction: Actively lead the managed estate portfolio in strategy planning, collaborating with other Directors, and bringing innovative ideas to drive business performance.

• Driving financial results: Working with stakeholders to lead budget development, cost control and financial analysis to drive results.

• Driving operational excellence: Drive the implementation of company initiatives, while ensuring operational needs are met.

• Drive Performance: Lead efforts to drive performance for all stakeholders, aligned with their individual strategies, delivering the highest service levels and creating ambassadors to support the company’s growth.

Full details of the role will be discussed with the shortlisted candidates. If you would like to find out more about the role before applying, please reach out to our resourcing team at [email protected] .

What we need from you

What you’ll bring to the team

An ideal candidate for this role should possess:

• Proven experience in a senior leadership role within the hospitality industry, with responsibility for managing multiple properties, with a focus on driving operational excellence, financial performance, and guest satisfaction.

• Financial acumen with experience in budget development, cost control and financial analysis to drive results.

• Demonstratable success in building and maintaining strong relationships with stakeholders, with a track record of delivering value aligned with their individual strategies.

• In-depth knowledge of hotel management, financial management, and operational standards, with the ability to drive performance metrics.

• Experience collaborating with internal senior leadership team and external stakeholders to identify and convert management contracts.

• Strong leadership skills with the ability to effectively lead and inspire Cluster General Managers and hotel teams, holding them accountable for delivering performance metrics and ensuring the highest service levels to guests and stakeholders.

What we offer

Benefits

Our rewards package includes:

• Private healthcare

• Car allowance

• Robust career development opportunities and support for personal growth

• Attractive discounts across many major retailers, restaurants, and events

• Employee and Family and Friend discounts in hotels across the Kew Green portfolio and at partner hotels worldwide

• 50% off food and beverage while staying in our hotels

• 24/7, 365 day per year Employee Assistance Support Line for mental health and wellbeing support, financial and legal advice

• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.