Customer Service Representative in Fayetteville, Arkansas

Description

We are offering a contract to hire employment opportunity for a Customer Service Representative on site in Fayetteville, Arkansas. This role involves working in a digital tax compliance software industry, dealing primarily with customer interactions in a call center environment.

Responsibilities:

• Manage incoming customer inquiries via phone, email, or chat.

• Document customer inquiries and maintain records in a case management system.

• Conduct outbound calls to clients for complex issues requiring additional interactions for resolution.

• Participate in special projects such as site testing and client support initiatives.

• Adapt to changes in processes and policies.

• Maintain a daily log for productivity assessment and identification of individual strengths and weaknesses.

• Handle multi-channel support environment which includes communication through phone, email, or chat.

• Maintain professional environment and refrain from personal distractions while working.

• Demonstrate the ability to work independently while contributing to team goals.

• Use computer literacy skills, including internet applications and Microsoft Excel.

Requirements • Proven ability in handling inbound calls

• Prior experience in a call center or customer service role is beneficial

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Ability to work well in a team

• Proficiency in using computer systems and software

• Flexibility to work in shifts, during weekends, or on holidays

• High school diploma or equivalent education level

• Fluency in English, both written and spoken

• Strong organizational skills and attention to detail

• Ability to handle stressful situations and remain calm

• Willingness to learn and adapt to new processes or procedures

• Positive attitude and customer-oriented mindset

• Ability to handle confidential information responsibly.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .