D2AS OCP Manager

Job title:

D2AS OCP Manager

Company

Amazon

Job description

DESCRIPTIONAmazon’s Offensive Content and Privacy (OCP) team’s vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon’s digital and device ecosystem. The OCP team is looking for an experienced People Manager who is passionate about delivering exceptional customer experiences, both proactively and reactively, to prevent and/or recover a suboptimal experience. On a regular basis, the role involves collaboration with our Legal, Public Relations, Content, and Business teams for input solving customer issues both in direct customer interactions and continuous improvement projects along being involved in sensitive and confidential Alexa cases.We’re looking for a tenured people manager to support a team of specialists who triage, investigate and help resolve privacy issues and reports of offensive content on Amazon’s devices and digital services.The ideal candidate will have great people skills, experience working with others around the globe (both virtually and in-person), and be willing and able to ‘roll their sleeves up’ and dive into problems when needed.Key job responsibilities

• Support, mentor, and develop a team of specialists, including conducting regular 1-1s
• Hire, onboard, and train new team members; provide performance coaching as needed
• Monitor team metrics; suggest and drive improvements needed to achieve team goals and raise the performance bar
• Identify trends, themes, emergent topics and insights using team metrics and deep dives into case data
• Partner with program managers and team leadership to create training, new process, or develop guidance to address emerging events or privacy trends
• Audit cases for process and procedural adherence to create a closed loop for feedback and improvement opportunities
• Support partner teams like PR, Legal, CS Ops, D2AS ECR, and the Alexa Org by advising on CS capabilities and policies
• Support and drive diversity and inclusion initiatives through hiring, training and everyday work
• Work autonomously on tactical efforts focused on achieving the program’s long-term strategic goals

A day in the life
This role will spend significant time as a people manager, supporting team members, and addressing emerging privacy issues by working with PR, Legal, Program management teams and others. Up to 25% of this role’s time will be spent driving team initiatives or working with cross-functional teams.BASIC QUALIFICATIONS

• Ability to exercise strong business judgment and a practical, common sense approach in ambiguous scenarios with limited information and resources
• Is approachable and able to quickly earn trust with others while supporting stakeholders, D2AS Customer Trust LT and team members
• Ability to comfortably and effectively give and receive 360-degree feedback constructively
• Ability to influence without authority to deliver results on a global scale
• Ability to manage ambiguity, embrace change, and be a strong self-starter

PREFERRED QUALIFICATIONS

• Bachelor’s Degree or higher
• Excellent verbal and written communication, as well as the ability to persuade, inspire, and motivate others
• Ability to foster a positive team environment and encourage collaboration across a global team
• Experience working cross-functionally with a global team to create and maintain global standards
• Extensive experience with invent and simplify and working with a global team
• Familiarity with data including creating persuasive data-driven arguments, examining metrics, and driving improvements
• Proven experience dealing with ambiguity and ability to work independently
• Strong organizational skills, ability to manage multiple projects and prioritize work

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $47,500/year in our lowest geographic market up to $71,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Expected salary

$47500 per year

Location

Seattle, WA

Job date

Fri, 27 Sep 2024 06:57:56 GMT

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