At Children’s Wisconsin, we believe kids deserve the best.

Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

• FTE .6 DAYS – 2 x 12 hour schedule. This is an On-Site role.

Be part of an expanding busy call center team made up of RNs, RCPs, and Communication Specialists. Use your clinical expertise away from the bedside while fielding incoming calls from providers to facilitate consults with Children’s specialists, arrange for transport of pediatric and Neonate patients, or arrange a direct admission. This role enables the candidate to use their critical thinking, multi-tasking, and prioritizing skills while offering great communication and customer service to our internal and external customers. Efficient use of phone and computer along with experience using Epic is a plus. The Consult Center is part of the Transport Team Department and you will work with a great group of team mates who you have the opportunity to support with intake of transport calls, dispatching the team, arranging for mode of transport (ambulance, helicopter, fixed wing plane) and working collaboratively with our critical care and NICU providers who function in the medical control role for the team.

Serves as a central communication source for all components of the patient transfer and consultation process, including direct ED/Inpatient admissions and Critical Care Transport. Responsible for the facilitation of communication with specialty providers, medical control, transport team and patient placement. Acts as a resource to community and hospital based providers. Demonstrates effective communication skills, critical thinking skills, ability to multi-task, and ability to follow clinical practice guidelines.

Requires RN license – current license to practice professional nursing in the State of Wisconsin.

Requires 3 or more years of patient care nursing experience. Previous critical care, emergency room, or transport experience as a nurse preferred. 

Knowledge of a variety of pediatric healthcare specialties, including level of care, symptom identification critical thinking and decision making to appropriately triage and manage consult and transport requests. Pediatric experience preferred.

• Certifications: Basic Life Support (BLS), Pediatric Advanced Life Support (PALS) required within 6 months of hire.
• Associates degree of Nursing required. Bachelor’s Science of Nursing degree is preferred
• Epic ASAP and Epic Rover experience and familiarity with Call Center software preferred.
• Basic knowledge of a computer including but not limited to: Microsoft Office, web browsing, document access and electronic health record. 

Exhibits guiding behaviors that reflect Children’s values and support our mission and vision.

Ability to work independently, utilize time management, prioritization and multi-tasking skills needed in a fast paced department.

Ability to make decisions based on established protocols, solid problem-solving skills, and knowledge to recommend change. Demonstrates analytical skills necessary to resolve complex calls.

Children’s Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses:

+ one of the following: – N/A, BLS-Basic Life Support Healthcare Provider – American Heart Association/American Red Cross/National Health & Safety Association, License Respiratory Care Practitioner (28) – State of Wisconsin, License RN-Registered Nurse (30) – State of Wisconsin, PALS-Pediatric Advanced Life Support – American Heart Association/American Red Cross/National Health & Safety Association

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