**Onsite* Call Center Support Agent

**This role is 100% onsite in Downtown Seattle**

If you have over 1 year of experience in a call center, we
have an exciting career building opportunity for you! Individuals who have
bilingual fluency in English and Spanish are strongly encouraged to apply!

A well-established and trusted legal administration company
on-site in the heart of Downtown Seattle is looking for an experienced Call
Center Support Agent to engage and support potential claimants over the phone
regarding their eligibility to participate in class action lawsuits.

As a Center Support Agent, you’re responsible for answering complex participant
questions according to strict guidelines while still providing warm and
professional customer service. You’re a good fit for this role if you can
follow detailed instructions and enjoy hands-on support from leadership.

This position is an excellent career builder, offering a
foray into the legal administration field. It also offers great work-life
balance with a consistent Monday-Friday, 8:30AM-5:00PM schedule and competitive
benefits upon conversion.

Call Center Support Agent Duties:

• Respond to inbound calls regarding legal claims
• Utilize script-system to answer questions and
  provide information in a compliant manner
• Accurately document and enter call details into
  internal CRM

Call Center Support Agent Requirements:

• 1+ years call center experience
• 6+ months on-site, in-office experience
• Experience utilizing multiple CRMs
• Proficient with Microsoft Office Suite

Pay: $21-$23/hour

• $21/hour monolingual agents (English)
• $23/hour bilingual agents (English and Spanish)

Schedule
: Monday-Friday, 8:30AM-5:00PM (100% in-office)

Benefits offered by employer upon permanent hire:

• Health
  insurance benefits
• 11 paid
  holidays
• Paid sick
  leave

Benefits offered by TERRA to temp-to-hire employees:

• Medical,
  Dental, Vision
• Virtual Care
• Life, Critical
  illness, Accident, Long and Short-Term Disability Insurance
• Identity Theft
  Protection
• 401(K)
  Retirement Plan with Employer Match
• Commuter
  Benefits
• Potential to
  qualify for up to 6 paid holidays

Location: Downtown Seattle

• Easily
  accessible by bus, paid on-site parking available

Interested in this Call Center Support Agent position?
Apply today or give us a call to learn more at 206-453-2852!

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