Player Experience Specialist

Job title:

Player Experience Specialist

Company

Sorare

Job description

At Sorare, we bet on passionate and innovative people! Are you looking for an empowering environment to grow professionally and personally? Join us in this tremendous adventure!Our MissionSorare is a fantasy sports gaming experience and marketplace featuring officially licensed digital player cards. With Sorare you build legacy teams – buying, selling, collecting and trading player cards — and compete with them in free-to-play fantasy games to win rewards week over week and season over season, just like a professional sports owner.Sorare is revolutionizing digital sports fandom, and now has over 3,5 million users across 180 countries. More than 300 iconic teams, clubs, and organizations including the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, MLBPA, and many others have partnered with Sorare to build the next sports entertainment giant.Our JourneySorare was founded by Nicolas Julia and Adrien Montfort in 2018 in Paris to bring sports fans across the globe closer to the players, teams, and leagues they love.With 130-plus employees across France and US, Sorare is one of Europe’s fastest-growing startups and recently raised a $680 million Series B funding round from world-class investors including SoftBank, Accel, and Benchmark. Sorare also has athletes Serena Williams, Zinedine Zidane, Rio Ferdinand, Antoine Griezmann, Gerard Piqué, Blake Griffin, and Rudy Gobert among its investors, ambassadors, and advisors.Our ValuesOwn your game: Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.Build with the fans, and for the fans: Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.Run fast: Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.Have fun and bring joy: Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.Win as a team: We are all in this together as one team, win or lose. Inspire your teammates to always be better.Please note that Sorare is a hybrid work company; employees are required to be in office 3 days a week.Sorare is seeking a Player Experience Specialist to join the Player Experience team. Sorare’s Player Experience team plays a critical role in assisting players throughout their entire Sorare experience, including players who are just joining Sorare and may not understand the process, to players with more experience who have more nuanced and difficult problems to solve. This includes a close partnership with engineering & product to address bugs or technical issues that may impact the entire player base.As a Player Experience Specialist your main mission is to support our users to ensure that their problems are solved, their questions are answered, to ensure Sorare is able to deliver a world-class player experience and continue to build on our existing brand reputation. Sorare is a collaborative and team oriented environment.You will become an expert in Sorare products. You will learn to identify problems, solve them efficiently, and elevate them to other team members when necessary if you cannot solve them yourself.By becoming an expert in Sorare and our products, and helping us grow our worldwide community of players, you will create opportunities for yourself within Sorare.Responsibilities:Ability to solve an upwards of 100 or more customer support tickets per dayLearn to identify common problems (e.g. multiple tickets, same issue) and escalate to propose solutions for operational efficiencyEscalate tickets and customer support needs as needed (e.g. tier two support, trust & safety, engineering, etc.)Communicate with product and tech teams effectively via actionable information (i.e. not just what is happening but also the implications) to ensure they have the proper context to fix problemsMaintain and update our Help Center articles and knowledge baseSupport operational efficiency of the team by helping to build on our existing processes, act as a mentor to new hires through an onboarding plan and participate in hiring as neededThe ideal candidate:Excellent written and verbal communication skills in English (additional languages skills a plus)Strong active listening skillsMotivated: You will need to be proactive to identify, solve, and anticipate problemsPatience, professionalism, and empathy: Provide world-class support to all customersPrior experience in customer service or startup environments is a plusKnowledge of sports, gaming, answering social media direct messages, and/or NFTs and blockchain technology is a plusWillingness and eagerness to learn about sports, gaming, NFT, and cryptoExperience with Zendesk or other ticketing systems are a plusMust be willing to work in a hybrid schedule in ParisYou have an entrepreneurial spirit, demonstrating a proactive approach to problem-solving and decision-makingYou take accountability as a self starter who can work independently towards objectivesPerksHealth Care: Great medical, dental, and vision insurance coverage fully covered by SorareWellness Benefit: Sorare contributes to employees wellness (gym membership and sports classes in our office)Commuter Benefits: Sorare contributes to the cost of your commute with 100% of Navigo pass reimbursedLatest Tech: Sorare provides equipment such as laptop, monitor, etc.Lunch: Sorare will contribute to their employees lunch vouchersTime Off: we offer 5 weeks of paid holidays per year in addition to the national holidays and attached RTTOur Hiring ProcessStep 1: Recruiter Screen (30 min)Step 2: Hiring Manager ScreenStep 3: Case Study + Panel interviewsStep 4: Reference Check & OfferSorare is an equal opportunity employer committed to an inclusive and diverse workplace. All applicants will be considered for employment without attention to: race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other basis prohibited by law.As we are an international company, please note we speak English in the workplace. Please apply for the role with an English CV so we can process your application.Want to know more?Meet Nicolas, CEORencontrez Carl, Senior Game DesignerDiscover the companyExplore the company’s profile or follow them to find out if they’re the right fit!Follow them!The companyBlockchain, Video Games, Sports130 employeesFounded in 2018Average age: 33 years old20%80%Who are they?Through tradable digital cards, Sorare is designing a collective fantasy sport experience where you can manage your favorite Football, Baseball and Basketball players and be part of a community of sports fan. With Sorare, you can, buy, sell, collect, and trade digital player cards, and compete in fantasy games to earn amazing rewards week after week and season after season, just like a professional general manager.Founded in 2018, Sorare has seen tremendous growth over the years, and has partnered with over 300 iconic teams, clubs, and organizations worldwide, such as the Premier League, La Liga, Bundesliga, Serie A, MLS, NBA, NBPA, MLB, and MLBPA.Sorare generally stands out as one of Europe’s rapidly expanding startups with 130 employees located in France and the USA, and is backed by a world-class team of investors including Softbank, Benchmark, Accel Partners, footballers such as Gerard Piqué, Antoine Griezmann and Rio Ferdinand, and key tech investors such as Alexis Ohanian.Our ValuesOwn your game: Think and act like an owner, and expect your teammates to do the same. You are an “entrepreneur” empowered to make decisions and own the outcomes.Build with the fans, and for the fans: Have an obsession for high-quality user experiences. Engage our community with transparency to build trust and learn from the fans to deliver effective changes.Run fast: Take bold risks and outpace the competition in an ever changing environment. Have a bias for action (connected to team goals) and strive to ship and iterate.Have fun and bring joy: Sports have the power to unite people around the world, and as fans ourselves, we believe it is a privilege to work in this industry.Win as a team: We are all in this together as one team, win or lose. Inspire your teammates to always be better.Understanding the professional equality indexThis index measures gender wage disparities.95out of 100Pay gap: 35/40Pay raise gap: 35/35Raise after maternity leave: 15/15Highest wages pay gap: 10/10Data from the for French companies with more than 50 employees.The workplaceThe prosPsst… We have a lot to tell you about the perks we offer to our employees.These job openings might interest you!These companies are also recruiting for the position of “Customer Service”.LedgerParisPermanent contract21 days agoBitstackParisPermanent contractA few days at home23 days agoSaveAboutMeet usThe newsletter that does the jobRelevant advice, informative Q&As, inspirational portraits, newsworthy reports, videos, job openings, company profiles, and more.SubscribeYou can unsubscribe whenever you want. We won’t bother you-we promise. To learn more about our data protection policy,

Expected salary

Location

Paris

Job date

Thu, 21 Nov 2024 08:08:36 GMT

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