Guest Experience Assistant Manager, Maligne Lake

Job title:

Guest Experience Assistant Manager, Maligne Lake

Company

Pursuit

Job description

What will be your daily pursuit?To actively support, coach and mentor the Guest service team in the achievement of safe, fun and hospitality focused experiences. Attention to detail and effective communication skills are a must, but a passion for making a difference for each guest and team member is the most important aspect of this position. The Manager role will directly support all daily operations of the boathouse and guest services departments in a leading by example manner working closely with the team as to delivery upon our seasonal objectives, operational standards and quality of experience.What will your compensation be?This is a salaried positions, starting at $1840 bi-weekly.When does this adventure begin?This position begins May 20 and runs until October 14, 2025.What perks can you expect?

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

What will you do in this job?

• To be an active member of the Maligne management team, supporting peers & continually working at building a cohesive team which works together to achieve results.
• Contribute to developing and maintaining a high energy, hospitality focused and animated team
• Focus on operational excellence, employee training and development, service standards and consistencies for the ticket office and the boathouse operations
• Develop and maintain training manuals
• Develop, support and empower guest experience supervisors
• Have a complete understanding of all applicable POS, validation systems and frontline processes
• To be knowledgeable on and remain current on all BJC attractions products and relevant packages and tours, guest service department and company procedures, policies, discounts and promotional programs.
• Ensure effective communication practices are in effect, ensuring all required operational updates and rationale are passed down to the according frontline teams.
• Actively seek opportunities to recognize staff on “doing it right” and assist in the creation and adoption of employee recognition program or events that support our core values and drive engagement.
• Maintaining positive working relationships with peers, support services, tour group companies and suppliers.
• Cash Reports and safe counts are secure and accurate.
• Act as an onsite contact for front office IT systems.
• Follow-up with guest service issues and service recovery solutions in a timely manner, providing any hospitality coaching as required.
• Monitor Service metrics daily/weekly during the season, reacting and responding accordingly to address any issues.
• Organize and conduct regular departmental meetings for all frontline staff and one on one meetings with Supervisor
• Ensure that daily labor management reflect forecasted/ current business levels
• Communicate regularly with the maintenance team on vessel availability and maintenance issues
• Ensure all equipment is managed accordingly and safeguard measures in effect from Damage or loss.
• Performing quality assurance checks and coaching staff members as required, performing mid-season and end of season evaluations for all team members
• Perform frontline role needs as required and other duties as assigned

What skills and experience do you need for this job?

• Previous supervisory, point of sale, cash handling & reconciliation experience, required
• A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests and staff
• A passion for coaching and developing employees with a proven track record of “safety 1st practices
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• Ability to take initiative and follow through on tasks needing attention
• Adaptable to a changing work environment and different tasks
• Enthusiastic and outgoing personality, ability to use this to engage with guests and in resort operators
• Competent administrative skills with proficiency in Microsoft Office applications
• A self -starter who is comfortable working in a fast-paced, high-pressure environment without direct supervision
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
• Class 5 driver’s license (clean abstract) an asset
• Must meet the organization grooming and appearance standards
• To honor our commitment to be “Always Honest” all employees must consent to a criminal record check

What will your work environment be like?

• Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
• Fun. You’ll be meeting team members from across the globe and get to participate in tons of team events.
• Independent. You’ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.EEOPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Expected salary

Location

Jasper, AB

Job date

Wed, 04 Dec 2024 01:27:11 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.