Renal Medical Secretary

Job title:

Renal Medical Secretary

Company

NHS

Job description

Band 3 – £24,071 – £25,647 per annum pro rataPart-time 17.5 hours per week and full-time 37.5 hours per week availableFixed-term 12 monthsThe Wessex Kidney Centre are looking for an enthusiastic, caring and hard working individual to join our dedicated team of Secretaries to provide support to our Consultant Nephrologists and Nurse Specialists.This post provides thorough and dedicated administrative/secretarial support to the Consultants Nephrologists providing a contact for patient concerns and queries, cross cover within the secretarial team, undertaking of all urgent correspondence.Main duties of the jobApplicants must have experience working in a busy office environment, with the ability to prioritise and ensure first class patient care is delivered at all times. You will have outstanding customer service and communication skills, ideally within a secretarial or administrative support role and should be able to work under pressure, whilst remaining calm, polite and professional.Previous experience with Portsmouth Hospital University NHS Trusts systems would be desirable, although training will be provided. Excellent IT skills would be essential, with experience in medical terminology and typing desirable,About usHere at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding education and training across the organisation. Our main hub is the Queen Alexandra Hospital, which is one of the largest hospitals on the south coast employing over 8,700 staff.Our patients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes our hospital stronger. If you share our values and our enthusiasm for getting it right for patients, colleagues, and our community, you will find a home at Portsmouth Hospitals University NHS Trust.Date posted12 December 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a yearContractFixed termDuration12 monthsWorking patternFull-timeReference numberREF1027IJob locationsQueen Alexandra HospitalSouthwick Hill RoadCoshamPO6 3LYJob descriptionJob responsibilitiesJob Summary: * Provide secretarial support to Consultant Nephrologists with the Renal Department, including all duties associated with this role. Typing of urgent correspondence, minute taking, diary management, answering of telephone calls from patients, clinical teams and external providers, PTL management for your Consultant activity/outcomes and general administrative tasks as required.

• Provide administrative/secretarial to the Nursing teams, Registrars and Junior doctors if/when required.
• Management of peripheral clinics undertaken by Consultant Nephrologists, ensuring clinics are utilised to their potential, adhering to appropriate timeframes for the cancellation of clinics, ensuring patients appointments are well managed and patients receive appointment/changes in an appropriate timeframe.
• Direct contact for Nephrological patients, ensuring a high level of customer service is provided, liaising with the Consultant Nephrologist.

Job descriptionJob responsibilitiesJob Summary: * Provide secretarial support to Consultant Nephrologists with the Renal Department, including all duties associated with this role. Typing of urgent correspondence, minute taking, diary management, answering of telephone calls from patients, clinical teams and external providers, PTL management for your Consultant activity/outcomes and general administrative tasks as required.

• Provide administrative/secretarial to the Nursing teams, Registrars and Junior doctors if/when required.
• Management of peripheral clinics undertaken by Consultant Nephrologists, ensuring clinics are utilised to their potential, adhering to appropriate timeframes for the cancellation of clinics, ensuring patients appointments are well managed and patients receive appointment/changes in an appropriate timeframe.
• Direct contact for Nephrological patients, ensuring a high level of customer service is provided, liaising with the Consultant Nephrologist.

Person SpecificationQualificationsEssential

• RSA III (or equivalent) in typing/word processing
• Educated to GCSE level (or equivalent)
• Demonstrable varied secretarial experience, including support to a Manager/Consultant level
• IT experience, preferably in the use of Microsoft Office

ExperienceEssential

• Excellent customer service delivery
• NHS Experience
• Secretarial experience

Skills and KnowledgeEssential

• Ability to achieve a high level of accuracy while ensuring deadlines are met
• Excellent communication, reception, interpersonal and organisational skills
• Ability to deal with clinicians, general practitioners, management, staff, patients and the general public
• Ability to communicate in oral and written English
• Working knowledge of clerical and financial procedures
• Ability to understand and work with financial, administrative and personnel processes and practices
• Strong customer service skills

Person SpecificationQualificationsEssential

• RSA III (or equivalent) in typing/word processing
• Educated to GCSE level (or equivalent)
• Demonstrable varied secretarial experience, including support to a Manager/Consultant level
• IT experience, preferably in the use of Microsoft Office

ExperienceEssential

• Excellent customer service delivery
• NHS Experience
• Secretarial experience

Skills and KnowledgeEssential

• Ability to achieve a high level of accuracy while ensuring deadlines are met
• Excellent communication, reception, interpersonal and organisational skills
• Ability to deal with clinicians, general practitioners, management, staff, patients and the general public
• Ability to communicate in oral and written English
• Working knowledge of clerical and financial procedures
• Ability to understand and work with financial, administrative and personnel processes and practices
• Strong customer service skills

Expected salary

£24071 – 25674 per year

Location

Cosham, Hampshire

Job date

Sat, 14 Dec 2024 08:03:55 GMT

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