Domestic Services Patient Ambassador

Domestic Services Patient Ambassador

Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YD

Full Time – 37.5 hours

Monday to Friday – 0630 to 1430 hours

Salary – £23,000 – £25,500 depending on experience plus Serco Benefits

To ensure all cleaning services are delivered to the National Cleaning Standards 2021 and executed to the expected quality standards and frequencies as per detailed work schedules and SLA’s. This role covers all inpatient areas and departments with a requirement to ensure appropriate staffing levels are always maintained and duties are always carried out safely and in a courteous manner. To act as the conduit between senior ward-based nursing staff and the services provided by Serco within set areas.

Main Accountabilities:

• Ensure the ward cleaning activity is appropriately resourced to deliver the required standards and for core activities to be completed as per daily schedules.
• Supervise, co-ordinate, motivate, train and work with ward-based cleaning staff to provide an efficient, quality services to patients. 
• Ensure cleaning assistants report for duty in good time and are presented in a clean and tidy manner.
• Provide support and guidance to domestics.
• Ensure terminal cleans and ad hoc requests are captured and completed in good time and to the right quality for service delivery.
• Monitor cleaning services against set criteria and standards.
• Support the training manager in providing job training and arrange a buddy for new starters or staff returning to work after long period of absence.
• Complete competency checks for domestics and rapid response team to evidence capability.
• Develop and maintain a customer focused team. Ensure that any customer complaints are promptly dealt with, and action taken to prevent re-occurrence.
• Ensure positive feedback is shared with the ward staff.
• Develop and agree improvement plans within an agreed timescale where these falls below set standards.
• Will manage a variety of complex service issues making autonomous decisions to find practical solutions.

What you will need for the role:

• Excellent communication skills – builds strong relationships within the team and across the contract. Possesses excellent written and verbal communication skills.
• Highly detailed, conscientious and delivery focused.
• Discrete and able to deal with sensitive information.
• Excellent organisational ability with superior time management skills and the capacity to work independently to deliver results with initiative, responsibility, and discretion.
• Demonstrates a flexible approach to work, is self-motivated with the ability to juggle multiple priorities.
• Good IT Skills, particularly in MS Excel and Word
• Occasional use of cleaning equipment, full training will be provided.
• Frequent use of computer, keyboard, photocopier.

What we offer 

• Up to 6% contributory pension scheme. 
• 25 days annual leave plus bank holidays. 
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more. 
• Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts. 
• A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion. 
• Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships. 
• Interesting and enjoyable work. 
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities. 

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background. 

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