Account Executive in Wales, United Kingdom

Inside Sales: Commercial Desk Account Executive

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team

Are you looking to join an industry-leading sales organisation? At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers’ ability to mitigate and manage risk. Our Inside sales team is dedicated to partnering with smaller organisations to address and solve their risk problems. Account Managers manage a book of high volume, low value accounts, and partner with our clients remotely, through digital channels.

About the Role

This role is ideal for someone who is wanting to take an initial step into sales. Someone who thrives in a dynamic, task-driven environment and is passionate about delivering excellent client service. To ensure customer success and retention within the assigned territory, this role requires organizational and time management skills to handle a high volume of client interactions and administrative duties.

Responsibilities

• Delivering exceptional client support to a large book of low value accounts

• Retaining and nurturing the assigned book of business and identify growth opportunities

• Efficiently manage daily tasks such as responding to client inquiries, processing orders, and updating CRM systems.

• Meeting assigned KPI’s

• Work closely with other departments to ensure seamless service delivery and address any client issues promptly.

• Creating and maintain accurate records of training provided to clients

• Identifying client training requirements

Requirements

• Have excellent communication and interpersonal skills to effectively engage with customers and internal stakeholders

• Be proactive and empathetic in addressing customer concerns and resolving issues

• Possess excellent problem-solving abilities to identify trends and opportunities

• Effective time management skills

• Be adaptable and able to collaborate effectively with cross-functional teams

• Be results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth

• Be detail-oriented and capable of managing multiple tasks and priorities effectively

• Be proficient in using customer relationship management (CRM) software and other relevant tools

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

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At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .

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