Customer Relation Assistant H/F

Job title:

Customer Relation Assistant H/F

Company

Marriott Vacations Worldwide

Job description

Our vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.Toggle navigation Toggle search

• Our Company

Our vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.

• Our Values

• INVESTOR RELATIONS

• Careers

• CAREERS

Toggle navigation Toggle searchOur vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.Keyword:
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0″ ng-cloak> * {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Locations (up to three): {{$item.description}} {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Customer Relation Assistant H/F in Marriott’s Village d’lle-de-France at Marriott Vacations WorldwideDate Posted: 17/12/2024×Join Our Talent NetworkWhy Join Our Talent Network?Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

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By joining our Talent Network you have not officially applied to a position.By joining our Talent Network you have not officially applied to a position.Thanks for joining our Talent Network, {{ vm.userName }}By joining our Talent Network you have not officially applied to a position. To apply for this position, please click the continue button.Redirect in {{vm.counter}}Share With:Job OverviewEmployee Type:Full-TimeLocation:1 Allee de l’Orme RondJob Type:Experience:Not SpecifiedDate Posted:17/12/2024Job ID:JR75065About UsMARRIOTT’S VILLAGE D’LLE-DE-FRANCEJob DescriptionGENERALEnsure that brokers and MVCI S&M teams comply with MVW standards, MVCI company policy and processes.Ensure the MVCI S&M DLP team and brokers deliver high quality standard of service and show high respect towards operational teams onsiteGuarantee guests’ satisfaction by promoting and supporting all aspects of customer service and enhancement.Handle members and guests’ inquiries and special requests with professionalism and discretionReport to CRM any customers queries, complaints or escalations passed on from Brokers, DLP Sales team, DLP Marketing team, ME team or OperationsRECEPTION AND BACK OFFICEHost the guests, propose drinks and keep a filled client formCreate leads in UniverseKeep accurate records in Universe to ensure customers history/contact details are up to date and completeKeep accurate records in Universe of effort codes and job codes.Ensure all guests details coming on presentation and all tour gifts are registered and codified in Universe.Ensure all gifts are ordered after the sales presentationsKeep strict control of tour vouchers offered to HP or Inhouse guestsGift reports to be kept up to dateGuarantee identification and problem solving of any Holiday Preview at the time of arrival or during the stay.Ensure all HP tours are on time on presentation by calling them once checked inPrint welcome letters for all HP guests once received from CRM / Ensure all letters are with Front Desk prior to the guests’ arrivalsCollect the IPC invites from IPCs prior to tours and from guests at point of tourRun the snaggit every evening for following daysPrint reports on a weekly basis to control accuracy of Universe input (LC VIRTUALS)Anticipate a sufficient stock of refreshments, stationery, toner, sales collateralmarketing collateral, marketing welcome gifts.Handle the S&M general switchboardLists of goods / stationery/ collaterals missing to be addressed to the CRMReview deliveriesOrder and prepare DHLCollect the daily postEnsure Sales gallery is set up to MVCI standards, clean, tidy and all material in working conditions (coffee machine, keyboards and mise filled with batteries, cleaning of gallery and terrace as expected from HSK)Liaise with the relevant departments such as IT, Engineering, Loss & Prevention, Front desk and Ops, CDS back OfficeADMINReview worksheets prior to submit to NOA in CRM absencePrint contracts and get those countersigned by MVCI in CRM absenceConduct signature of contracts with guests in the galleryEnsure all necessary documentation is received and signed by new purchasers before they leave the galleryEnsure all signed contracts are countersigned by MVCI and scanned to NOA for pending in CRM absenceLiaise with the new purchasers during the cooling off period to collect relevant documentation (POA, POI, CC form etc..)INHOUSE

• Provide administrative support for inhouse department including all administrative tasks; update and preparation of inhouse list, track of tours, performance update file, referrals update
• Assist with preparation of the team schedule (rota)
• Communicate with clients in a clear and professional manner, via email, telephone and face to face when needed
• Process open dated packages
• Assist other marketing departments as required
• Perform any other tasks as per SOPs related to administration of the inhouse department
• Prepare wages
• Prepare allocations
• Deal with IPCs queries and questions
• Assist with team trainings and meetings
• Assist with customer complaints
• Prepare the information for one-to-one performance reviews
• Provide ad hoc info related to the department
• Assist with coordination with resort operations communication and initiatives

Proceed with the Inhouse allocations between the DLP Marketing team and Brokers daily and weekly as per ROTARetrieve the IPC comments as per ROTAKeep the ROTA up to date

• Strong knowledge of Excel, Word
• Opera
• Universe
• Outlook
• Facility with numbers
• Flexible with rota and eager to perform
• Happy to cover some weekends
• English required
• FR, IT, AR highly appreciated

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Job Requirements #AP/EME Sales & MarketingCHECK OUT OUR SIMILAR JOBSSign Up for Job AlertsTake the first step in charting your own course by joining our Talent Network. It’s the best way to stay informed and receive alerts for exciting jobs that may be perfect for you.LinksCareer LinksFollow us on social media© Copyright 2011-2024 Marriott Vacations Worldwide Corporation. All rights reserved.

Expected salary

Location

Ile-de-France

Job date

Thu, 19 Dec 2024 00:01:07 GMT

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