NHS
Job title:
Admin Assistant
Company
NHS
Job description
An exciting opportunity has arisen for an Admin Assistant based at Royal Stoke Hospital, Nephrology Department.This is an ideal post for someone looking to join the NHS and work within an experienced secretarial team in a hospital environment.The post holder will need to demonstrate good communication skills, flexibility, reliability and have an organised approach to their work.The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.Main duties of the jobThe post holder will be required to assist in the delivery of a comprehensive administrative service to support medical and nursing staff within the Renal department. The post holder will undertake audio typing/word processing, minute taking, maintaining and updating an excel database, along with distributing, filing and scanning of documents, and processing the incoming and ongoing post. The post holder will be required to answer telephone enquiries, process e-referrals and book 24 hour blood pressure monitor appointments. The post holder will cover with the workload of other members of the administration team as required.All aspects of the work must be carried out in accordance with the Trust policies and procedures in respect of maintaining patient confidentiality.The post holder will also be responsible for communicating information, both written and verbal with patients, staff and carers, and this will require tact and diplomacy. Some of the patients and carers that we have contact with are distress or anxious, and it is expected that the pots holder will handle telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with it accordingly.About usUniversity Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we’re highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.Date posted28 February 2025Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annum, pro rataContractPermanentWorking patternPart-timeReference number205-6981701-AJob locationsRoyal Stoke HospitalNewcastle RoadStoke-on-TrentST4 6QGJob descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager. Job descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.Person SpecificationQualificationsEssential
- Good general education to include GCSE or equivalent in English and Mathematics
Desirable
- NVQ2/RSA2 word processing or equivalent
ExperienceEssential
- Experience and knowledge of using Microsoft Packages – Word, Excel and Outlook
- Experience of telephone communication with a wide range of individuals and organisations
- Experience of working with patients and/or customers
Desirable
- Relevant experience in a similar administrative role within the NHS
- Experience of working with CareFlow, iPortal and Choose and Book
- Audio typing experience
- Experience of working in an Acute Trust
Knowledge and SkillsEssential
- Knowledge of Microsoft Office package.
- Strong typing skills (typing test at interview)
Person SpecificationQualificationsEssential
- Good general education to include GCSE or equivalent in English and Mathematics
Desirable
- NVQ2/RSA2 word processing or equivalent
ExperienceEssential
- Experience and knowledge of using Microsoft Packages – Word, Excel and Outlook
- Experience of telephone communication with a wide range of individuals and organisations
- Experience of working with patients and/or customers
Desirable
- Relevant experience in a similar administrative role within the NHS
- Experience of working with CareFlow, iPortal and Choose and Book
- Audio typing experience
- Experience of working in an Acute Trust
Knowledge and SkillsEssential
- Knowledge of Microsoft Office package.
- Strong typing skills (typing test at interview)
Expected salary
£23615 per year
Location
Stoke-on-Trent
Job date
Sun, 02 Mar 2025 05:19:18 GMT
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