People Services Advisor

Job Type:

Permanent

Build a brilliant future with Hiscox

People Services Advisor

Reporting to People Experience Team Leader

York or Lisbon based – Hybrid working

The People Services Advisor plays a key role in delivering efficient, scalable, and employee-centric People services to our employees across the UK, US, Europe and Bermuda. This role is responsible for supporting various activities in the employee lifecycle, including onboarding, reward and benefits administration, HR systems partnering, employee inquiries and advice.

You’ll have some People / HR customer service experience, be customer outcome orientated with a continuous improvement mindset and committed to enhancing the employee experience through seamless People operations and advice. 

Due to the coverage we provide, you would be expected to be flexible in your hours to cover some evenings until 7pm.

Typical Duties:

• Responsible for handling and resolving all queries, requests and issues in relation to Global HR and employment policies escalating to specialists or third parties where necessary –
• Confidently provide sound advice and guidance to employees and Senior Managers in relation to People policies, Employment Law and processes using skilled questioning techniques to obtain all key information and identify any potential risk
• Coach and empower line managers to effectively manage employee issues, including absence and performance issues
• Responsible for the input and maintenance of employee data to HR systems and transferring data to agreed internal and third-party services in accordance with data quality and data security standards and resolving first line queries in relation to HR Systems and data 
• Manage the screening of all new hires and current incumbents to ensure compliance within Hiscox guidelines and Global legislation
• Ensure accurate and timely processing of employee lifecycle processes, such as onboarding and offboarding processes, including documentation, putting the employee experience at the forefront
• Responsible for Reward and benefits administration working closely with internal Reward and third-party benefits providers.
• Manage payroll input and changes accurately and processed in accordance with payroll cut-off periods
• Pro-actively Identify and suggest opportunities to improve processes to enhance the employee experience and service delivery, leveraging tech and automation. Lead and support continuous improvement efforts. 

Skills & Experience required in order to be truly successful:

• Previous experience in HR / People administration functions
• Excellent time management skills. Able to plan and prioritise work across a broad range of subject areas working to tight deadlines where required
• Truly passionate about the employee and manager experience
• Excellent customer service and processing skills – including attention to detail
• Problem solving skills, and able to relate policies and procedures to specific individual situations in a pragmatic manner
• Excellent communication skills with the ability to build good relationships with a wide range of stakeholders, internal departments and key contacts
• Continuous Improvement mindset and skills. Curious and willing to improve processes to enhance the employee experience and drive improvements.
• Data and technology savvy. Able to use data to drive decisions

About Hiscox

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength – all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo, and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. You can follow Hiscox on LinkedIn, Glassdoor, and Instagram (@HiscoxInsurance)

Hiscox Values

Our core values of Courage, Integrity, Ownership, being Human and staying Connected underpin a reputation we have earned for integrity and decent behaviour in everything we do, which we firmly believe is good for the morale of staff and for the results of the business. We believe strongly in our values and endeavour to live by them every day. 

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.

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