Senior Unified Communications Specialist

Job title:

Senior Unified Communications Specialist

Company

Nova Scotia Power

Job description

The Opportunity:Company, Department: Nova Scotia Power, ITLocation: Halifax, NSClosing Date: March 27, 2025We are looking for a Senior Unified Communications Specialist to join our IT team in a permanent position. Reporting to the Digital Services Support Lead, you will be responsible for managing and supporting existing telephony infrastructure and cloud-based solutions from a variety of vendors such as Cisco, Microsoft and Amazon. You will work closely with the IT team, internal stakeholders and our trusted partners to identify and deliver new features and services to further advance our corporate and customer facing telephony capabilities. Key elements of this role include::

• Support the technology platforms by resolving incidents and fulfilling requests. Proficiency in utilizing ITIL best practices for request, incident, problem, and change management processes is expected.
• Maintain and troubleshoot Cisco Call Manager, Unity Connect, Emergency Responder and associated endpoints (IP phones, softphones, analog gateways, video units).
• Maintain, troubleshoot and enhance an evolving Microsoft Teams phone system.
• Video conferencing support and management (Microsoft Teams, Webex, CVI).
• Provide support for the Customer Contact Centre solutions including Cisco PCCE and Amazon Connect.
• Oversee third party managed service providers providing technology support with in-scope technology platforms.
• Rotational after-hours on-call support. Storm support as needed. These skills will make you successful::

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:Qualifications:

• A university degree or college diploma in a computer-related discipline, along with five or more years of experience in client-facing technical support role.
• Proven experience with Cisco Call Manager and Microsoft Teams phone system.
• Strong knowledge of telecom solutions including SIP, PRI, PSTN, IVR and call recording.
• Strong networking skills and troubleshooting experience with switches, routers and firewalls.
• Experience with Microsoft 365 licensing along with various Teams phone connectivity options such as Direct Routing and Operator Connect. Experience with Teams mobile calling considered an asset.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Excellent relationship building and customer service skills.

Preferred Qualifications:

• Certifications in Cisco, Microsoft, or other relevant technologies.
• Experience in a similar role within a large organization.
• Experience with Contact Centre solutions such as Cisco PCCE and Amazon Connect would be considered an asset.

We understand that experience comes in many forms, and we’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’ve listed above, please consider applying. Learn more about our culture and values:At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by March 27, 2025 and let us know why this role is right for you. The perks of joining our team? We offer::

• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera:As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of , and . We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation. Recruitment & Promotion Policy:The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the . The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.

Expected salary

Location

Halifax, NS

Job date

Sat, 15 Mar 2025 00:12:26 GMT

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