1st Line IT Support Engineer

Job title:

1st Line IT Support Engineer

Company

Aspire Technology Solutions

Job description

About AspireAt Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!Our mission: To deliver technology like no other!About the roleDue to our recent acquisition of CloudCoCo, we are expanding our services into Leeds and are looking for a 1st Line IT Support Engineer with a technical background and previous experience in providing technical support to join our new office. The successful candidate will be responsible for investigating a wide range of technical issues.The successful candidate should be a driven individual who enjoys problem-solving and taking control of situations to drive home technical solutions whilst putting our customers’ needs first.Some of the technologies the candidate would be expected to work with include; Windows Desktop/Server, VMware, Microsoft Exchange, Office 365 and RDS environments. Some knowledge of VOIP systems, ideally Mitel, would be advantageous though not essential.Read more about our Acquisition of CloudCoCo –What you will be doing:A highly motivated and conscientious self-starter, your main areas of responsibility will include:

• Prioritising and assessing the impact of new incidents via phone and the customer portal.
• Incident and Queue Management.
• Implementing fixes and resolving technical issues.
• Providing first point of contact support to customers and maintaining excellent customer service via; Phone, Email and the Portal.
• Liaising with internal colleagues and stakeholders to ensure that services are being delivered effectively and efficiently.
• Working within SLA’s whilst delivering efficient resolutions towards First Time Fix Rates.

You will suit the role if you have:

• A good level of technical skill, with a fundamental understanding of; Active Directory, Exchange/Office 365 Administration, Microsoft products, and Virtualisation.
• Prior experience working in a fast-paced environment in a similar role.
• Excellent communication and documentation skills
• The ability to work well as part of a team and individually.
• Good decision-making skills and display the willingness to make decisions, exhibit sound and accurate judgement and include appropriate people in the decision-making process.
• The ability to look for ways to improve and promote quality.

• The ability to set and achieve challenging goals.

Although not essential, it will be advantageous if you have good knowledge of current IT Technologies.Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.Salary
Starting salary £23,400 to £25,000 per annum (depending on experience)Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!

• Travel benefits including free parking, subsidized travel passes and much more!
• Health Cash Plan
• Cycle to Work Scheme
• Network Benefits
• Employee Assistance Program
• Enhanced Annual Leave Entitlement (increasing with length of service)
• Enhanced Maternity, Paternity and Parental Schemes
• Enhanced Pension Scheme
• Tech Purchase Scheme
• Electric Vehicle Salary Sacrifice Scheme
• Employee referral scheme
• New business referral scheme
• Discounted Gym Membership
• Life Assurance and Critical Illness cover

Location and Working ArrangementsYou will be based at our Leeds office with travel as required.Hours of Work
Full time (37.5 hours per week), Monday to Friday.Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.Interview processWe generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

• Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
• Successful candidates will be invited to an interview with the Hiring Manager.
• If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).

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Expected salary

£23400 – 25000 per year

Location

Leeds

Job date

Fri, 20 Dec 2024 07:30:51 GMT

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