2nd Line Engineer

Job title:

2nd Line Engineer

Company

Applause IT

Job description

IT Support Technician
Location: Whitefield, Manchester & Royton, Oldham
Salary: Up to £32,000 (negotiable for the right candidate)Applause IT is hiring for an IT Support Technician for a leading UK company specialising in commercial and residential flooring solutions. With a strong reputation for innovation, sustainability, and quality, the company operates globally and continues to invest in cutting-edge technology to support its workforce.Role Overview:The IT Support Technician will provide essential 1st and 2nd line IT support across multiple sites, ensuring smooth day-to-day operations while contributing to key IT projects. This role involves supporting both office and factory environments, troubleshooting technical issues, and maintaining IT infrastructure.Key Responsibilities:

• Provide 1st & 2nd line IT support for office, factory, warehouse, and remote users.
• Install, configure, troubleshoot, and administer desktop PCs, printers, scanners, IP phones, and mobile devices.
• Manage IT service requests via the helpdesk and ensure timely resolutions.
• Support Microsoft technologies, including Windows 10 & 11, Intune, Azure, O365, and Windows Server (2019+).
• Administer Active Directory, Group Policy, DHCP, DNS, switches, VLANs, Wi-Fi networks, and VPNs.
• Handle iOS and Android device management and VoIP telephony solutions.
• Assist in the delivery of IT projects across the business.

What We’re Looking For:

• 3+ years’ experience in IT support, preferably within an industrial or manufacturing environment.
• Strong knowledge of Microsoft technologies (Intune, Azure, O365, Windows Server).
• Experience with networking, including VLANs, Wi-Fi, and VPNs.
• Familiarity with IT helpdesk solutions such as ManageEngine ServiceDesk Plus.
• A proactive, problem-solving mindset with strong attention to detail.
• A full UK driving licence and own vehicle (multi-site role covering Manchester & Oldham).

Nice-to-Have Experience (Bonus Skills):

• HCL Notes/Domino
• Endpoint security deployment & management
• VMware & Hyper-V
• MacOS & Linux

Why Apply?

• Work for a well-established company with a strong industry presence.
• Career growth opportunities within a growing IT team.
• Get involved in exciting IT projects to improve business operations.
• Supportive and friendly team environment.
• Competitive salary, negotiable for the right candidate.

If you’re an IT professional looking for a role where you can make a real impact, click Apply Now!

Expected salary

£32000 per year

Location

Greater Manchester

Job date

Fri, 14 Feb 2025 08:34:16 GMT

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