2nd shift Customer Service Representative in Erlanger, Kentucky

Description

We are on the lookout for a 2nd shift Customer Service Representative to join our team in the service industry located in Kentucky. This role offers a possible contract to hire employment opportunity. As a Customer Service Representative, you will be tasked with handling customer interactions, resolving emergent or maintenance needs, managing customer requests, and ensuring the smooth operation of the service events.

Responsibilities:

• Efficiently manage customer interactions and swiftly resolve their emergent or maintenance needs

• Handle on-demand customer requests and offer necessary product and service information

• Communicate effectively with a wide variety of vendors within the network

• Create detailed repair estimates and obtain customer approvals as required

• Identify and escalate priority issues and route calls to appropriate resources

• Manage multiple projects or service events simultaneously, maintaining productivity

• Develop and maintain a thorough knowledge of new computer or mobile programs

• Achieve individual production targets and assist the team in reaching monthly budget requirements for service events.

Requirements • Proficiency in Microsoft Word and Microsoft Excel

• Experience in a call center customer service role

• Ability to handle both inbound and outbound calls

• Proven track record of providing excellent customer service

• Strong data entry skills

• Familiarity with order entry systems

• Ability to schedule appointments and manage multiple calendars

• Comfortable with email correspondence

• Must be able to work the 2nd shift schedule

• Excellent verbal and written communication skills

• Strong problem-solving abilities

• Ability to work well in a team environment

• High school diploma or equivalent

• Must be able to handle high call volumes

• Strong organizational skills and attention to detail

• Ability to multitask effectively

• Must have a positive and professional demeanor

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .