2nd Tier Analyst / Systems Administrator
Hiring People
Are you an experienced Systems Administrator with a knack for troubleshooting and a passion for supporting robust IT systems? Join us as a 2nd Tier Analyst / Systems Administrator, offering up to £40,000 plus benefits, based in Cambridge or remote with occasional travel.About the CompanyWe are a fast growing and successful GovTech company. We are dynamic and forward thinking, with great ambition. You will have the chance to share your knowledge and make your presence felt. With our people at the core of everything we do, we don’t want people to ‘fit in’, diversity and difference are essential to creativity. We want people to thrive in our open and collaborative environment and be an integral part of our close knit team.So, if you are looking for something more than ‘just a job’, you are in the right place. We have big company benefits, including Private Medical Insurance, Life Assurance and Pension, as well as Volunteering Days, Health & Wellbeing benefits and social activities.If this all appeals and you have the ambition to match ours, then read on!The Job RoleAs a 2nd Tier Analyst / Systems Administrator, you will work directly with customers, third parties and internal teams to support customers using our products built on the Salesforce platform.The 2nd Tier Support Analyst / Systems Administrator will be responsible for picking up support tickets escalated from 1st line support, identifying the root cause, making necessary adjustments and providing clear communication to the customer at all stages of the ticket lifecycle.Key Responsibilities:
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Cambridge
Thu, 31 Oct 2024 23:02:34 GMT
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