Access Services Co-ordinator

Job title:

Access Services Co-ordinator

Company

ITV

Job description

Access Services CoordinatorContent Supply & Distribution – Access Services1 x FTC – F/T – Shift work – Six monthsOffice location: RemoteHiring range: £26,000 – £30,000For more information please emailYour work matters to millions.Shaping culture is in the DNA of ITV. So, it’s not surprising that you’ll find us in every home in the UK, our productions are famous all over the world and we’re at the forefront of the digital streaming revolution.When you join us, you enter a fun working environment. With opportunities to learn, to grow and make a real difference. Small enough that your impact’s felt in the business, but big enough that your impact reaches millions of people.Come develop your skills, change TV and the course of your career. Don’t just watch it. Be part of it. Join ITV.Your impact sends ripples.The teamITV Access Services provides subtitles for a wide variety of content for TV broadcast and for streaming platforms. We have a team of Subtitlers and Audio Describers from all over the UK with diverse interests and backgrounds and we pride ourselves on providing top-quality access services, for both live and recorded programmes. All of our team work from home, including being trained remotely on all aspects of the job by subject experts within a supportive framework. From Love Island to Loose Women to Coronation Street, the team works hard around the clock to ensure accessibility for all our viewers. ITV is for everyone and our team helps make this a reality.The roleWe are looking for an Access Service Coordinator to support the Access Services team in ensuring all subtitling and audio description for the client is delivered to meet or exceed contracted levels.The team works from early morning to late evening, seven days a week, 365 days a year, so you will have to be comfortable with working evenings and weekends as part of a 37.5 hours a week rota pattern.Key Responsibilities:

• The successful scheduling, allocation and delivery of access services jobs.
• Provide information and guidance to the Access Services production teams for Subtitling and Audio Description
• Liaise with Scheduling and Operations teams to ensure successful scheduling and delivery of all Access Services jobs.
• Liaise with the Content Operations teams and the Compliance teams to understand media delivery timescales to support Access Services planning and allocations.
• Liaise with Production teams to gather materials for Access Services production.
• Liaise with Playout providers to ensure successful scheduling and delivery of all Access Services jobs.
• Helps to ensure that service levels are met or exceeded, and that reporting requirements are fulfilled.
• Escalates issues and problems in a timely manner.
• Supports the investigation and response to complaints or enquiries
• Participates fully in a continuous process of performance improvement.
• Participates in the training of new ITV staff.
• Understands all relevant operational workflows, software and systems, including details of interfaces and handoffs with clients and other third parties.
• Contributes to the Health & Safety and regulatory compliance of the organisation by identifying and correcting or escalating any matters of concern appropriately.
• Ensures Business Continuity and Disaster Recovery Plans are well understood.
• Any other duties that may be required by management from time to time.

Skills you’ll need (minimum criteria)

• Must have excellent attention to detail with excellent planning and organisational ability, working under pressure in a fast paced environment.
• Must be able to communicate effectively internally and externally.
• Must demonstrate good levels of emotional intelligence, collaboration and professionalism.
• Must have a strong commitment to diversity and fairness in the team.
• Must be proactive in tackling difficult issues and in identifying opportunities for improvement.
• Excellent writing, presentation and interpersonal skills are essential.

Other things we’re looking for (key criteria)

• Knowledge and understanding of the UK Access Services industry is desirable.
• Knowledge and understanding of the global TV and Media industry is desirable.

ITV is for everyone.ITV strongly encourages applications for this role from disabled people. As a Disability Confident Leader, if you meet the minimum criteria for a role and you have declared that you are disabled, we’ll guarantee to take you to the next stage* (minimum criteria above).We’re happy to discuss any support/personalisation you may need during our application and selection process as part of our reasonable adjustments. Drop us a line if you require anything at talkingcareers@itv.com.about applying with a disability.

• There may be a few exceptions where we are not able to take all eligible candidates to the next stage due to the volume of applications.

Because those who make an impact deserve to be rewarded for it.ITV offers some great rewards and benefits including

• Flexible working with a range of options to suit everyone
• Generous holiday allowance, plus you can buy more
• Annual bonus opportunity
• Competitive pension contribution
• Save as you earn – with an opportunity to buy ITV shares
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life

Closing date: 16th September 2024

Expected salary

£26000 – 30000 per year

Location

United Kingdom

Job date

Sun, 15 Sep 2024 02:11:56 GMT

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