Account Handler – Classic Motor Trade, Corporate & Commercial

Job title:

Account Handler – Classic Motor Trade, Corporate & Commercial

Company

Howden Group Holdings

Job description

Who are we?Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.Howden – Corporate & Commercial Schemes is hiring an Account Handler to join a successful team in Motor Trade insurance. The role involves managing a book of around 150 clients, handling their enquiries, and building lasting relationships.Please note this is a full-time, permanent opportunity. The role will be based in our Farnborough office and ideally be onsite 2 days per week. You will also be required to do occasional travel for client visits, off-site training, and other meetings as and when required.OverviewAs an Account Handler, you will be instrumental in delivering flawless service to our clients, ensuring their happiness and ongoing partnership. You will work closely with the Account Executive to implement successful strategies and achieve outstanding outcomes.Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary, and action meeting points (if applicable).Undertake market exercises to establish the most competitive terms available.Acquire renewal terms and present them to clients.Produce and issue professional summaries and reports using Howden templates.Issue renewal documentation in line with contract certainty.Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.Prioritise and handle all work promptly and accurately.Handle all queries, whether written or by telephone, in a professional manner and process them effectively in line with service standards.Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.Produce accurate and professional documentation at all times using relevant Howden templates.KnowledgeTo excel in this role, you should have a strong grasp of General Insurance and rigorously adhere to the CII’s Code of Ethics and GDPR. While experience in motor trade insurance or High Net Worth in motor insurance is helpful, we offer extensive training to support your growth.Solid understanding of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.Knowledge of motor trade insurance or High Net Worth within motor insurance is desirable.SkillsWe are seeking a candidate with demonstrated technical insurance skills, outstanding attention to detail, and the ability to process work quickly and efficiently. Your superb client service skills, along with extensive negotiation and broking experience, will be critical to your success in this position.Good level of technical insurance skills, to be assessed by regular in-house testing.Accuracy and attention to detail with the ability to process work quickly and efficiently.Ability to prioritise work and meet deadlines.Excellent client service skills, combined with good negotiation and broking experience.Excellent oral and written communication skills, with the ability to persuade and influence others.Ability to capture and analyse information from the client and respond appropriately to an individual client’s level of understanding.QualificationsTo be considered for this role, you should have a minimum of 2 years of experience in providing specialist advice in the insurance market. Holding a Cert CII qualification is essential.What do we offer in return?A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyondReasonable adjustmentsWe’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent

Expected salary

Location

Farnborough, Hampshire

Job date

Thu, 12 Sep 2024 02:51:57 GMT

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