Account Management Team Lead

Job title:

Account Management Team Lead

Company

Penfold

Job description

Hi, we’re PenfoldThe UK pension industry is full of traditional pension providers that have outdated products and poor customer service. Penfold is dragging the pension industry out of the dark ages with a platform that is built on modern tech. We’re demystifying pensions, to make them universally accessible, engaging, and exciting so we can help everyone save enough for later life.We are an FCA regulated pension provider, offering tens of thousands of consumers a totally digital pension experience via our mobile app, helping thousands of businesses run their workplace pension, and tracking down hundreds of millions of pounds in lost pension pots for all our customers.We have over £20m in funding and are backed by some of the world’s most successful fintech investors & entrepreneurs.Our team is focused on building an amazing pension experience for our savers – creating a world where everyone is confidently saving. As one of our first 50 employees, you’ll have a say in defining our culture and you’ll have amazing opportunities for progression and learning.The roleWe’re looking for an Account Management Team Lead to head up our team of brilliant Account Managers.The Account Management team is at the heart of our growth. It’s one of the most impactful and instrumental roles to help us directly achieve our goals and indirectly improve our ability to support and service our customers.You’ll be inspiring a team of Account Managers that’re championing our mission to provide six star service to our diverse set of clients. And help build and scale what we’re doing today into something that’s going to work at 100x the scale.There’s huge upside potential with this team. We’re looking for someone who’s ready to be in the trenches with the team and clients, and help inform our overall growth strategy with senior leadership.We’re a hyper-growth company: if you overachieve in your role as much as we’d love you to, there will be plenty of opportunities to grow as we grow.Here’s some of the stuff you’ll be doing:

• Manage the Account Managers to reach their target of new clients introduced via their partners
• Coach and lead the team with initiatives to get our accountants to introduce more clients to Penfold
• Take a hands on role with some of our biggest clients and partners – you’ll be expected to be a player-manager!
• Planning and executing on initiatives to boost revenue / value across our existing clients
• Ensure that service across our entire client and partner portfolio meets a high standard to minimise churn (this is a minor risk for our business and our focus is maximising value by growing with our partners)
• Continue to improve processes around Account Management team to ensure operational efficiency
• Manage how we collect and use insights to inform sound day-to-day and wider strategic decision-making in Account Management team and entire Growth function
• Effectively collaborate with adjacent teams in our Growth function to ensure alignment across our strategic plans
• Help shape and inform our go-to-market and product strategies based on yours and the teams insight
• Proactively manage operational and compliance risks and obligations

About you:

• Required: you’ve managed a team of Account Managers / Customer Success Managers
• You’ve worked in a fast paced environment – start-up / scale-up experience preferred
• Your performance has been measured against a commercial target, e.g., new business won, additional products / services taken on by clients
• You’re a builder of new processes and systems – when you see that there’s no way of tracking or actioning something important to the business, you jump on it and bring something to life that addresses that issue
• You’re pragmatic and can prioritise what’s urgent & what’s important
• You challenge the status quo and don’t do just settle for the way things have always been done
• You’ve worked in B2B environments, preferably in fintech, and have relied on commercial outcomes by selling through intermediary partners

Ultimately, we’re looking for smart, hardworking & energetic people who get stuff done & are committed to contributing to a great team. So, if you’re excited about what we’re doing, get in touch – definitely don’t be put off if you don’t tick every box!Our application process:

• Quick hiring manager interview
• Role-play exercise and task
• Founder chat and culture fit interview (this is as much for you to get a better sense of us!)

Benefits:We’re working hard to create a working environment where people feel empowered to do their very best work, make a big impact, and enjoy what they do. Specifically, our benefits package includes:

• A competitive salary, with base pay plus commission; we proactively review salaries to make sure you get what you deserve
• Meaningful share options, you’ll own a part of Penfold and share in our success
• 10% pension contribution each month that you don’t need to match (on top of your salary)
• Medical insurance, through Vitality
• Unlimited holiday, we’re interested in your output, not how many holidays you go on!
• Hybrid working, we like people to come in to our office (so it would be great if you lived in the London area) at least a couple of days a week to collaborate, but we trust you to get your work done in whatever environment suits you
• Great office space, plenty of people come into our wonderful private office opposite Borough Underground station.
• Free tea, coffee, soft drinks and snacks
• Free company lunch every week (e.g., Borough Market, Mercato Metropolitano)
• MacBook and any WFH equipment you need
• Option to buy a bike tax free, and spread the cost (using the cycle to work scheme)
• Learning and Professional Development – we conduct regular 360 feedback and focus on role progression that suits each individual. We support everyone with courses, events and coaching to help everyone reach their goals
• Quarterly company socials, and regular meet-ups throughout the year too!
• Plus a host of other benefits – see here: https://getpenfold.com/careers

—We are 100% committed to building a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability – we want to hear from you. If you have questions about the role or the company or the interview process, please let your recruiter know and we’re happy to answer these anonymously if that makes you feel more comfortable.

Expected salary

£70000 – 100000 per year

Location

London

Job date

Wed, 21 Aug 2024 06:25:43 GMT

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