Account Manager

Are you looking for a chance to make a real difference in the lives of caregivers? If so, this full-time, temporary Account Manager role with a well-known nonprofit might be exactly what you’re looking for!

This is a 6-9 month assignment where you’ll join a compassionate and innovative team based in downtown Seattle. Plus, with a hybrid work environment, you’ll get the flexibility to work both from home and the office. If you’re passionate about advocacy, problem-solving, and teamwork, this could be the perfect fit!

As an Account Manager, you’ll be the go-to person for caregivers, employers, and stakeholders, helping to make sure their needs are met and that everything runs smoothly. You’ll be playing a key role in tackling workforce challenges in this growing field.

Account Manager Responsibilities:

  • Handle escalated customer service issues and resolve the trickiest cases yourself
  • Work with internal teams and external stakeholders to advocate for caregivers and ensure top-notch service
  • Manage relationships with employers, document visits, and keep the communication flowing
  • Support the Customer Experience team with special projects and day-to-day operations
  • Gather and act on caregiver feedback, especially around tech challenges, and make sure their needs are heard across the organization
  • Account Manager Requirements:

  • 2-3 years of experience in account management or customer experience management roles
  • A talent for working with diverse teams and solving complex issues
  • Strong time management skills and attention to detail
  • Experience handling sensitive customer situations and advocating for client needs
  • Excellent communication skills, both written and verbal
  • Comfortable with tech – experience with Excel, Tableau, and Salesforce is a big plus!
  • Schedule:

    Monday – Friday, 8:30 AM – 5:00 PM

    Pay:

    $36-$40/hr

    Benefits offered by TERRA to employees on temp or temp-to-hire assignments:

    • Medical, Dental, Vision
    • Virtual Care
    • Life, Critical illness, Accident, Long and Short-Term Disability Insurance
    • Identity Theft Protection
    • 401(K) Retirement Plan with Employer Match
    • Commuter Benefits
    • Gym Membership Discount
    • Potential to qualify for up to 6 paid holidays?

    Location:

    Downtown, Seattle

    • Hybrid position
    • No free parking available

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