Account Manager

Job title:

Account Manager

Company

T-Tech

Job description

Account Manager – Islington
Permanent | Full-TimeAre you a dynamic and results-driven Account Manager looking for your next challenge? Join T-Tech, a fast-paced and innovative company, where you’ll play a key role in driving business growth and building strong client relationships!Why Join Us?

• Work with cutting-edge technology solutions
• Thrive in a collaborative and supportive team environment
• Fantastic opportunities for career growth and professional development

About the RoleAs an Account Manager, you’ll be the go-to advisor for a portfolio of clients, strengthening relationships, identifying new opportunities, and ensuring outstanding service delivery. Your goal? To enhance client satisfaction while driving business success!What You’ll Be DoingClient Development

• Build and nurture strong client relationships, acting as a trusted technology advisor
• Collaborate with clients and internal teams to develop tailored technology plans
• Identify and secure opportunities to upsell services and drive business growth
• Join client calls with the Service Delivery team to ensure high satisfaction levels
• Gather and escalate client feedback to improve collaboration and service quality
• Manage contract renewals and commercial agreements proactively
• Process quote requests efficiently in partnership with the sales administration team

Additional Responsibilities

• Upselling – Identify and convert additional business opportunities within existing accounts
• Client Take-On – Ensure seamless service transition from sales to delivery
• Project Oversight – Oversee small projects or provide escalation support
• Administration – Keep records of pipelines, contracts, projects, and client data up to date
• Support – Assist colleagues in resolving service issues and providing customer insights
• Collaboration – Work closely with fellow account managers to enhance overall client experience
• Company Initiatives – Get involved in wider business projects and initiatives

RequirementsWhat We’re Looking ForExperience & Skills

• 4+ years’ experience in a face-to-face Account Management role
• Proven track record in solution selling and achieving sales targets

Key CompetenciesEssential:
✔ Strong negotiation and commercial awareness
✔ Excellent influencing & persuasion skills
✔ Strategic thinker with problem-solving abilities
✔ Exceptional customer service and communication skills
✔ Ability to perform under pressure and represent the company externallyDesirable:
✔ High attention to detail and strong decision-making skills
✔ Ability to multitask and manage competing priorities
✔ Basic leadership and process improvement experience (advantageous but not essential)The Hiring Process * Initial telephone interview – Review of your experience and competency-based questions

• Virtual interview – Meet with the hiring manager via Teams
• Final face-to-face interview – With an online assessment completed beforehand

Ready to Take the Next Step?If you’re a proactive and ambitious Account Manager ready to elevate your career, we want to hear from you! Apply today and be part of a company that values innovation, collaboration, and professional growth.BenefitsWhat We Offer You:By joining our team at T-Tech, you’ll enjoy a range of benefits that support your professional growth and well-being, including:Annual Holiday: Enjoy 23 days of annual holiday, in addition to public holidays and your birthday, to rest, recharge, and pursue your passions.Learning Environment: Work alongside industry experts and stay ahead of the curve with the latest technologies. We prioritize training and development to enhance your skill set.Exciting Social Events: Our social committee organizes quarterly events, such as karting, bowling, and pizza evenings, providing opportunities to connect with colleagues and have a blast!A Vibrant Office: Join our energetic team in our vibrant London office, where collaboration and innovation thrive. Experience a dynamic work environment that nurtures creativity and productivity.Exceptional Career Progression: We value your ambition and drive. At T-Tech, you’ll have ample opportunities to grow your career and realize your full potential.About UsT-Tech is a fast-growing IT Consultancy, Support and Cloud Service provider in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.At T-Tech, our values are core to who we are; we promote and live these in all areas of our work to give our team and our clients the best experience of T-Tech:Service Centric- We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.United- We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging, and supporting.High Standards – We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.We are Agile…in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.

Expected salary

£30000 per year

Location

London

Job date

Sun, 16 Feb 2025 23:21:52 GMT

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