Account Manager in London, United Kingdom

Description

Amazon WWRR is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use.

In this role as Account Manager for EU Partnerships you will grow and develop our Returns partnerships with some of the largest companies in the world by delivering strategic customer and business insights and relentlessly high operational standards. As the ‘boots on the ground’ owner for EU Partnerships, you will lead strategic partner relationships independently and in collaboration with several teams in WW RLS, Partner org and other stakeholder teams. You will own Customer Experience and Business goals for Returns Partnerships, setting up and driving mechanisms to track and improve metrics that matter to Amazon and the partner, bringing the partner on board for new programs/initiatives, influencing and growing partner adoption, establishing deep and wide engagement with internal and partner teams to unearth and execute on opportunities.

The right candidate stays on top of industry and competitive trends, Amazon launches/initiatives, partner launches and strategic developments and can execute at both a tactical and strategic level. The ideal candidate will have experience in strategic relationship building, category/vendor management & growth, business analytics, negotiation, and P/L management. This role requires an individual with excellent communications, analytical, negotiation, problem-solving abilities and strong business acumen.

Additional fluency in one or more of French, Spanish, German, Italian languages is highly preferred.

Key job responsibilities

• Own partner engagement through mechanisms like weekly partner reviews, joint scorecards, NPS deep-dive, close looping and reporting on key performance metrics

• As the single-threaded account owner, drive partner operational excellence, day to day operations and process adoption in collaboration with internal teams

• Execute adoption and conversion initiatives independently, work with the BD, Product and program teams to plan experiments and measure impact

• Own and execute ‘Walk the Store’ for Partner stores, lead deep-dives, develop anecdote/data-driven insights

• Drive new Partner launch execution in collaboration with the Business Development team

• Be on top of Amazon as well as partner’s strategic priorities, develop deep and wide relationships in the partner org with business/partnership stakeholders, marketing, customer acquisition, loyalty, operations and other teams

• Handle a high volume of engagements and interactions

Basic Qualifications

• Experience analyzing data and best practices to assess performance drivers

• Experience in account management (large/enterprise partners), category management, sales/business development, consultancy

• Superior analytical skills, critical thinking, and willingness to roll up sleeves to get it done

• Strong attention to detail, dive-deep and excellent problem-solving skills

• Ability to prioritize, adapt and deliver results in a fast-paced, ambiguous environment

• Highly polished communication skills – speaking, writing, presenting and negotiating

• Possesses SQL experience and literacy, experience with MS Excel, Word, Presentation and other aptitude to manage web-based tools

Preferred Qualifications

• Experience analyzing key open issues and resolution metrics for each of the managed accounts

• Fluency in one or more of French, Spanish, Italian, German languages

• 2+ years of experience in Retail business and/or Operations, Vendor Management

• Relationships and network in the EU retail industry

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.